ComplaintsforBig Vape Store
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Same as everyone-purchased product, nothing arrives. Now they won't return phone calls or emails.Like everyone else why are these chumps shut down?Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Same as everyone else: Placed an order. Have correspondence. Make payment. Never receive any purchase and can't get contact. Why this business hasn't been shut down yet after all these people validating that it's a scam makes the BBB just as useless and even complicit.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered 5 carts yesterday, and I was told Id be updated when they shipped my products, I tried texting them this morning about when my carts would be shipped I got no response. They dont answer the phone either, nor do they reply back to email. DO NOT PURCHASE FROM THESE PEOPLE. They are Conartists and looking to scam any&everyone.Initial Complaint
03/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for my products for $125 and then was asked for an additional shipping cost of an additional $118 from a separate company called ********************** after I had already paid an extra next day shipping charge of $25 from Big Vape StoreInitial Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made an order on 2/17/24. Order #***** that was $116 ($15 shipping). I later received an email from Supreme postal service stating that the package was being sent but they needed $102 to ship it even tho I already paid $15 for shipping. I emailed The big vape store to refund my money but the email address on the website is fake.Initial Complaint
10/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This is a scam. Ordered. Paid. Received nothing. Ghosted. The end.Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed and paid for an order with someone named *** on November 15, 2022. Here are the screenshots of our conversation with my cash app pay confirmation. Once I made the payment all communications stopped. I feel I have given you long enough to ship the product, but I will ask one more time for a reply or a refund. I have tried calling and emailing with no response. If there was some kind of problem they should have let me know and refunded my money.Initial Complaint
09/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I believe it was 8/13 I ordered somethings they told me were to send the money i did they just took it from me. i have proof of transactionInitial Complaint
07/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
These guys are a full scam where they just take your payment and you don't receive your carts. They got me for $265 for the carts and shipping then two days later their supposed shipping carrier who is a complete scam also supremepostalservice.com, emailed me asking me to pay an additional $258 which would be fully refundable for domestic shipping insurance. After paying it they then told me I needed to to pay another $799 for a diplomatic city permit or they were going to deliver my package to law enforcement. I refused to pay and then they ghosted my emailsInitial Complaint
05/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased carts from this business on April 19th and spent $116 was suppose to have next day delivery but then the carrier who I don't believe is a real carrier wanted another $150 for insurance and so I never got what I paid for and they refused to refund my money. They are scaming people...
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
14 total complaints in the last 3 years.
8 complaints closed in the last 12 months.