ComplaintsforT&R Automotive Repair
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Feb 6, I took my ******** ML350 SUV **** to T&R Automotive repair shop for an issue I had with my power string ************* leaks.The shop diagnosed the issue has to do with the ************** I was given an estimate of $746.00 for labor and $369.80 for parts. I agreed accordingly.3 days later they called to pick it up. Once I showed up the shop manager ******* stated they found out welding was necessary and they took the car to a welding shop & will be back soon. I waited for over 2 hours; they apologized and asked me to come back in the afternoon. In the afternoon I came back, paid the invoice, and picked up the car. Immediately I noticed the string is stiff, ******* stated it will go away. I took his word and drove away. It did not go away after 2 days and over 70 miles. I contacted ******* he wanted to bring it back. I did so 4 times more over 2 weeks period. On the last time ******* stated the Power string pump is bad and needs to be replaced as well, despite of me stating and insisting the string was not stiff before the repair he mentioned it is the issue at this point. He gave me another estimate of $150. I agreed and left the car at the shop.On Feb 23, I picked up the car. The power string was still stiff, and leaks continued to be there however a little less than before. ******* once again stated it goes away. It NEVER did. I came back to the shop 4 days later for the 6th time. ******* did approach the car and when I mentioned the issue was still there he said .. they did everything they could do. I then requested my money back to take it elsewhere to fix it right, he refused and I responded that I will file a claim. he again said whatever and walked away.I hereby request a full refund gave me 6-month warranty, yet the shop manager is refusing to either fix it right or refund the amount paid to them.I have no trust whatsoever in T&R shop I hereby am asking for a full refund of $1,300.01 I have both repair invoices available upon request.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.