![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRounders MMA & Boxing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 12 month membership contract with this business under the assumption that when the contract ended I would have to manually renew my membership if I wanted to continue to use the services the gym provided. The customer service representative at the time of purchase had me sign a contract with no explanation of terms, conditions or expectations and quickly charged me the ****** monthly fee. As my membership came to an end the gym management made no effort to contact me and inform me of the automatic renewal of my membership or that they required a 30 day notice to cancel memberships. I found this highly inappropriate and misleading. I have been charged for 2 additional months as of this complaint totaling almost 220. I contacted the business, May 18, to cancel the automatic renewal when I noticed the first additional charge and was only then finally notified of the cancellation policies that were in place. I originally only wanted to cancel and avoid future charges, however, I found it shocking that despite the businesses knowledge of a customers dissatisfaction and attempt to cancel long before the end of the month the management team took it upon themselves to keep my membership active and continue to charge me for a service I no longer wanted.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.