Business ProfileforSchools First Federal Credit Union

I was told in Feb 2023 by *************************** that a few bills I received would be paid by Schools First. One was due in April & another in June. These were both Supplemental bills which I now learned are to be paid by the home owners. We received approx. $500 in late fees for not paying on time. This has now been paid by Schools First out of our Escrow Acct but the fee was still paid by us so now we owe $******* to our escrow Account by January. I don't feel its fair that we have to pay a late fee from our own pockets when this information was told to me. We had the money ready to pay earlier this yr which is why I called to make sure who had to pay this. After I got the late fee notice I called Schools first multiple times and on 9.20.23 I received WRONG information again by another employee in the ******** They would not give me her name but her initials were DRY. She told me we would have a new mortgage amount of $3,075.26 and that we would be refunded $7,100 because our county taxes dropped to $1400.00 which didnt make sense. I asked her if she was 100% sure about this and she said yes. When I called back on 9.21.23 I was told by another gentleman that the information was incorrect. That we actually owed ******* because SchoolsFirst made that payment for us. I never received a call or an update on why we had to pay or what was happening. I constantly had to call for an update/status. I will be filing a complaint with the BBB. I know calls our recorded so hopefully they can listen and hear that I asked if this was just extra money that we had and that we could use it however and that ***** confirmed this. I will also file a complaint with ****************************************************************************** and any other **********/federal site to plead my case. Not only were we assessed a $500 fee for being late but we owe $3300 which is not something we were budgeting for.

We have received this review and believe it rises to the level of a complaint. We will submit this in our complaint case management system and work with our department and ******************** directly.Thank you for bringing this to our attention.