ComplaintsforPhotobooth Supply Co.
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Complaint Details
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Initial Complaint
01/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 20, 2023, I purchased a photo booth from Photo Booth Supply Company. The total cost was ********* which included an expedited shipping charge of ****** so that I could use it for New Year's Eve. The equipment arrived broken. I immediately let them know that it arrived broken and provided them photos. They initially said I could send it back for repair. I stated that after the very substantial investment I made, I did not want it repaired but I wanted the part that was broken replaced with a new one. Not until yesterday (1/24/24) did I receive a replacement. I received used equipment. That is completely unacceptable. If I had purchased a brand new car that arrived with broken parts, do I get a used car as a replacement? I was very clear that I would not accept it and will send it back in the morning. I also feel that a charge of ****** should be refunded as it arrived broken.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.