ComplaintsforNOVA Diagnostics Labs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
NOVA Diagnostics Labs performed an IgM antibody test on me on August 8th. I paid for this service in person, using a credit card. Despite numerous requests and follow-**** NOVA Diagnostics Labs has failed to provide me with a receipt for this service to this day. ------ Timeline of my attempts at contacting the business:[August 10] Email to ********************************** (unanswered), [August 14] Calls (left details, promised to be sent an invoice via email), [August 15] Call (left details, promised to be sent an invoice via email), [August 16] Call (given email address ********************* for requesting invoice), [August 16] Email to ********************* (unanswered), [August 19] Call AM (********************* said to no lo longer be working there, promised callback in the **** [August 10] Call PM (apologies for lack of callback, staff member is no longer present, promised callback August 22), [August 23] Call (apologies for lack of callback, "will receive in three days"), [August 26] Call ("will tell her to do it"), [August 29] Call ("will tell her to do it")Initial Complaint
01/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
1/20/23 I visited their pop-up for covid testing at the ******************* intersection in Woodland Hills. They had a "click here to accept disclaimer" button (you could only register on your phone) but no link to the disclaimer - they emailed it. They also never gave HIPPAA information.They do not return phone calls and this disclaimer is criminally unnecessary.Here is the disclaimer."I hereby assign all medical and/or surgical benefits to include major medical benefits to which I am entitled, private insurance and other health plans, to this site. The assignment will remain in effect until revoked by me in writing. A photocopy of this assignment is to be considered as valid as an original. I hereby authorize this site, to use, to disclose, and to release any of my personal and healthcare information to secure payment. I authorize this site to release my medical information to any physicians and healthcare providers as well as adjusters, case managers, vocational counselors, employers and pharmacists thought email or text even it not be secure. I further authorize any physicians and healthcare providers to release my medical, laboratory, x-ray and diagnostic, pharmaceutical, and psychiatric records to this site. I acknowledge that I have been informed of my rights under the Health Information Protection and Portability Act (HIPAA), I understand that I may request copies of this information and rights any time. I hereby authorize this site, to use HIPAA-compliant telecommunication for evaluating, testing and diagnosing my medical conditions.I hereby authorize the specialist or personnel of this site/school to administer weekly testing for the aforementioned patient at the specialist's/personnel's discretion.Nova Diagnostics Labs LLC will not **** insurance for patients taking free COVID-19 tests for the purposes of travel.Initial Complaint
01/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This conducted COVID-19 tests at my children's school on January 3, 2022. Results were promised within 3 days. 10 days later, there are no results. They took all of our biographic information - including the information of nearly 100 children. They also requested government issued ID's and health insurance cards. There is no way to reach them through phone, and when you email them or attempt a live chat through their website, they do not respond. There are dozens of reviews online claiming that this company engages in an identity fraud scheme. Faculty from the school as well as parents have attempted to reach out to no avail. This company is collecting sensitive information and potential money from insurance companies and/or out of pocket fees for services never rendered.Initial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to get covid tested at a tent provided by this company on January 3 2022 and have yet to receive any results as of January 12,2022 . The phone number listed is not in service and the no one reply via email address . Im concerned this place is a fraud and the have access to my identification card !
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.