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ComplaintsforO E Tuning
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I had an issue with a software tune that I had purchased for $1600 from this company. They requested $100 to make new files. They stated on the phone that if they couldn't do it they would just refund my money. They were unable to provide the service, became rude, and now refuse to refund my money. They are now stating that the fee was non-refundable, even though they clearly stated that it was for new files, which they were unable to provide. Email chain attached showing they never said anything in the email about it being non-refundable and I was told by their sales rep that it would be refunded.Business response
11/29/2023
Customer purchased another ********************** devise (HP Tuners) that is not sold or supported by OE Tuning after already having OE Tuning product installed on his car. He then used the devise (HP Tuners) to perform a software update to his car with OE Tuning product installed, changing software parameters and identifiers required for MyGenius to work on his car. We do not support any improper use of any tools/devises not supplied or with the consent of OE Tuning, including HP Tuners. Customer did not hold HP Tuners and what their devise did accountable for the actions made. After using HP Tuners tuning tool, MyGenius no longer works. The *** must be flashed back to factory stock or send the *** in to us to flash original software. Customer declined to follow any advise required for his MyGenius to function as described.
In short, customer decided to update his car with an unsupported devise, changing code required for MyGenius to work. This is 100% unrelated to OE Tuning or any of our products.
Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a ECU tune from OE Tuning a while ago and have had pretty bad customer service since they got ahold of my money, Before then, they were super responsive and then began to be miscommunicative They wont answer my calls, respond to emails, or respond to voice mails. They also make a lot of claims for their products and I'm sure if I were to test these claims they would be faulty. I also paid extra for a ************** service and I don't think it was included as is sounds and acts stock. Its disappointing how this company handles themselves. Simply avoiding customers is not worth $900+. I also noticed that their response to someone else's complaint from on the Better Business Bureau was that "They're shop was closed for two weeks" but thats the exact excuse they have given me. Theres a lot of issues that could be a major problem for them and I have not felt like taking action until now.Business response
04/24/2023
We are talking with the customer and assisting with his needs and requests.
I am not sure what else to say?
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Contact Information
1580 E Edinger Ave #C
Santa Ana, CA 92705-4914
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.