37 Customer Reviews
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Review from Br S
1 star08/24/2024
I ordered 7 t-shirts, they got 6 correct. Im 0 for 5 so far in getting a customer service response. Thats unacceptable.
Artist Shot LLC Response
08/26/2024
Hello Brigit,It is within our policies to provide a free replacement for incorrect items. We will see to it that our Department sends you the information regarding your missing article and make sure you receive it. We won't ask you to return the incorrect article in order to not cause you more trouble. Thank you for taking the time to share your experience with us and we will continue to grow and work hard to provide a better service.Best regards,Artist Shot LLC.Review from Jon B
1 star07/22/2024
Ordered a hat on 6/18/24. Received an email stating that my order has shipped on 6/28/24. Today is 7/22/24 and still haven't received the item. All of my emails requesting updates have been unanswered. Stay far away from this company.Artist Shot LLC Response
07/23/2024
Hello ***, we apologize deeply for this sour experience you had with us (#**********). We will give this case to one of our agents so that all your emails get a response. Don't hesitate to contact us by phone as well if you have any other questions. We are sorry for this situation, we don't expect you to go away empty-handed, so even if we must send you a free-of-charge replacement, we will make sure you get your package delivered. Expect a private response via email from us! Thank you for taking the time to post your experience because it helps us grow and fix our mistakes. Best regards, Artist Shot LLC.Review from Krista W
1 star04/18/2024
Couldn't execute I was so excited to get my product, but when I did the placement was TERRIBLE and even though I went through customer service, and they tried to help, they sent me back the same hoodie, not fixing or following any instructions....in the meantime, I paid for shipping 3 separate times and didn't get any product! Would never recommendReview from Dub D
1 star04/17/2024
Using my art without permission!!! Halfhitch cowboy gear. Showing my art on their pictures....Review from Cagney K
1 star03/29/2024
I ordered a hat on Monday the 25th of March. I paid for expedited shipping (which was almost the cost of the hat) and the order still says processing and its now Friday the 29th. I get delays happy before things ship, but the fact that I need to update an error on the apartment number of the recipient and have called, emailed and texted since Tuesday, no reply. The phone is off during business hours too. What makes even less sense is on my automated order email confirmation receipt, the recipients apt number IS correct (reads as C302) but when I do my order search, it shows her apt as just "3". It wont get delivered if they are putting the wrong address so it would be really nice to hear back. It would also be nice to know why I paid for the fasting shipping and its been 5 business days and hasnt even been mailed out. I wouldnt write on here after such a short time but it feels like a full on scam right nowReview from Mary H
1 star02/10/2024
I ordered a product and paid for expedited shipping. I never received my product and have asked for a refund of both the product and the shipping multiple times. I never received a response in regards to my request for a refund. Those requests were sent by email. I also called the customer service line which is closed even during business hours. At this point I believe this to be a fraudulent company and have marked the charge with my credit card company as a fraudulent charge.Artist Shot LLC Response
02/12/2024
Hello ****, Please keep in mind we received all your requests, and the order was fully refunded, as soon as we got notice, which was exactly by Feb 1st, thank you so much.Review from dina d
1 star01/29/2024
I ordered two hoodies from Artist Shot and every time I check on the status of the order it says processing. When I called them and provided the employee with the order #, I was told 2 to 4 weeks. How do I know if the product is actually going to be shipped as we are reaching the 2 week ***** I am not very happy as I have payed $126.00 for the two items and at this point I am not sure even if the product will be shipped to me. I would like for someone to let me know what's going on with my order and when will i receive it.Artist Shot LLC Response
01/31/2024
Hi ****,Thanks for reaching out about your recent Artist Shot order (#**********). We totally understand your frustration regarding the processing delay on your hoodies.International orders like yours can take longer than usual due to customs clearance and longer transit times. While 2-4 weeks is typical, unforeseen circumstances can sometimes extend this timeframe a bit.Rest assured, your order is being actively processed and isn't forgotten! We're working hard to get your hoodies shipped as soon as possible. We appreciate your patience, ****. We wouldn't ask you to wait if it wasn't absolutely necessary. As soon as your order ships, you'll receive an email notification with detailed tracking info. We expect your hoodies to arrive within the next 2-4 weeks.Thanks again for your understanding, ****. We value your business and can't wait to get your awesome hoodies to you soon!Sincerely,The Artist Shot TeamReview from Kimberly G
1 star12/11/2023
Sent wrong order. Wouldnt confirm when I would get correct order. Finally they promised it by a certain date but it never came. Terrible!Artist Shot LLC Response
12/15/2023
Dear ********,We're so incredibly sorry for the mix-up with your order! We understand your frustration, and we want to assure you that we've taken steps to get things right.We actually sent out two replacement orders for your original incorrect one. The first one was sent on Dec 2nd, and unfortunately, it was not printed on both sides.The second replacement order, which we shipped out on Dec 6th, arrived safely yesterday, as we confirmed with our delivery partners. We sincerely hope this resolves the issue for you.We value your business and understand that this whole experience hasn't been ideal. We're also taking steps internally to improve our order accuracy and delivery processes to prevent similar situations in the future.Thank you for bringing this to our attention, ********. Your feedback helps us learn and improve. We hope you'll give us another chance to earn your trust.Sincerely,The Artist Shot Team.Review from Ti O
1 star12/10/2023
I placed an order and never received order confirmation, never heard when the items would ship. Contacted the customer support more times than I can count during business hours - could not reach anyone and could not leave a message. Sent an email. No response. Sent a text. No response. Don't think this is a legit business - yet they processed my credit card. Not happy $184.00 **** gone at Christmas time.!Artist Shot LLC Response
12/11/2023
Hello,I understand your frustration, and I apologize for the lack of communication you've experienced. I can assure you that we are a legitimate business and that your order is being processed.As a POD company, our production timeline takes a bit longer than traditional businesses. Your hoodies are currently in production and will be shipped out soon. You can expect to receive tracking information via email within the next few days. The estimated arrival date for your order is December 15th.I appreciate your patience and understanding. Please don't hesitate to contact us again if you have any further questions.Best Regards, The Artist Shot TeamReview from Dee M
1 star12/04/2023
I ordered a Hop Cat hoodie last week. I was supposed to get a confirmation email. When I tried to email it said it was in illegitimate address. I called and texted and still no response from last week, I believe Thursday. Is this a legitimate company??? I would leave a zero rating if I could.Artist Shot LLC Response
12/05/2023
Dear *************************,Thank you for bringing this to our attention. We understand your concern about not receiving your order confirmation email and appreciate you reaching out.We have confirmed that your order is currently in production and will be completed soon. You will receive a separate email with tracking information once it is ready for shipment.We apologize for any inconvenience this may have caused, we are here to respond to any doubts you have in the future about your current and future orders.We value your business and look forward to you receiving your hoodie soon!Sincerely,The Artist Shot Team
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