Business ProfileforKey MFG

Below is my experience. I ordered OCT/21, today is MAR/22 order history 10/3 Ordered 31 pieces valued at $1,122.91 10/18 Followed up on order 10/20 Your order is out for transit update this upcoming week."10/24 Followed up on order 10/25 please notice tracking # will be provided this week. "11/1 Followed up on order 11/2 "************ order tracking will update tomorrow. "11/3 Asked for a refund 11/5 Followed up on refund 11/8 "this order was already pulled and dropped off at **** If looking to refund will need to provide a 80% restock fee. Otherwise please let me look into why there is a delay."11/8 Can you send me the *** order number 11/11 Ok Ill wait for the order. Could you forward me the *** number 11/15 Following up on this order. Can you send that confirmation thank you 11/16 This order wont ship unless you close charge back open.11/16 ***** that. Please send tracking update to confirm, thanks! 11/18 ************, Will do once case is closed via your end.11/29 Hey guys the case is closed. When you get a chance can you please send tracking update, thanks!11/30 ************, See details.. Case is still open.12/6 Hey this is what is on my end. If this works for you guys can you send me updated shipping details, thanks!12/27 Happy holidays! The claim has been closed. I've cc'd affirm to confirm. Would you be able to send updated shipping information, thanks! 1/3 Hi! Following up to see if I can get an order update on this purchase. Its been paid up! Thanks!1/7 ************, Please put us in contact with Affirm.. were still not seeing any updates on case close.. We want to get this order out to you as soon as possible. 1/11 Case ID ************************* 2/17 Morning checking up on this order. Affirm has confirmed that this case has been closed. Could you forward tracking when available, thanks!2/21 Hi I am following up to see if I can get updated tracking for this order. Here is the letter claiming that the case is closed. Thank you!