Customer ReviewsforMan Crates

My husband loved his personalized glasses. The duct tape wrapping option was amazing too. He cut it with a razor blade and kept the box. I contacted them and they got back to me right away. I will be buying from them again. Happy to support such a wonderful company.

Thanks for the feedback ******** so glad to hear you had an awesome experience with us!

Man Crates falsely advertised the Shawarma-nator Grill. My husband ordered it for ******** ******** was supposed to arrive with a Jerky box. Well, the grill arrived but no jerky. The grill arrived with missing parts & was not designed as what is pictured on the Man Crates website or in the manual it came with. I wish I could attach photos so you all can see what I am talking about as the grill was obviously misrepresented. I reached out to customer ***************** promised another jerky box since we never received the first one and the missing parts. I received random pieces of metal, no jerky. They informed me that my grill will not look like the grill advertised on their website because they are using a different vendor now. They said they were going to update their website with new photos & should have done so sooner, but that doesn't change the fact that I was already sold a false image as were many others. They sent a replacement grill that arrived last week with parts still missing! It is a knock-off of what was originally advertised & should not cost the same as it is way lower quality in design & functionality. All Man Crates has done is waste our time, offer jerky that doesn't arrive, & a 30% discount code. They refunded me because what they did was illegal and I hope more people come forward about this grill. They continue trying to make it right even after the refund because they know what a major mistake they have made. I wish Man Crates would have been transparent from the get-go. Just tell us you have a new *********** won't be the same, then replace the photos on the website to reflect that change.Don't have people purchase an item & then send a knockoff. They have updated the item's photos on their website a few days ago. I'm not sure if they would have updated their website if not for me bringing it to their attention.So much for 100% satisfaction guaranteed. 8 **************** but random metal & a ***** tracking # for jerky to show for it.

Thanks for your feedback, ******, and were sorry to hear about the experience youve had with us regarding your purchase from us in June 2022.We did indeed have supply issues with our Shawarmanator Grill supplier. While we intended to swap the product for a newer (and easier to assemble and use) design after updating our site, there was an error in our warehouse that allowed those new units to ship without us having been notified that the new units were going out. This caused confusion for our customers that had purchased that product during the swap period and also caused confusion for our internal teams, including ****************.We unfortunately became aware of the product swap when customers brought this issue to our attention and have taken immediate action (including updating the website photos) to alleviate any future trouble. We can assure you there was absolutely no intentional misdirection on our part, this was an honest (and unfortunate) mistake that we take full responsibility for.As a result of the ball we dropped in the product release our warehouse sent out incomplete versions of the product which is why your order had parts that were not included. It does appear that you also had some issues with replacement parts, again, this was entirely our dropped ball, and our teams are working hard to make things right for you, as I am sure you are aware of via the conversations you have been having with our **************** team. We are taking similar steps with other customers that purchased the product before we knew the change had taken place, and are proactively reaching out to them and working with them to resolve this issue as well.As a show of our willingness to make things right, we have refunded the entire cost of your original purchase and have promised to resend the correct grill at no cost when it is in stock and ready to ship. I have checked with our team and we are lined up to get you a corrected order as soon as its available, our team will also be in touch regarding sending some additional snacks to help tide you over in the meantime.Please accept our sincere apologies for your troubles and were terribly sorry if the solutions we presented did not show we're making every effort we can to turn this situation around, we can assure you we're doing everything we can to make this right. Thanks again for your feedback and for your patience while we work through completing your resolution.-Team Man Crates