Customer ReviewsforSystem Pavers

Poor communication small project should have taken a week is now into over a month. Teams are contracted out people who set pavers brought whole family and camped out on our driveway with toddlers sleeping on concrete. Still waiting on turf communication is non existent will post when completed fingers crossed. Also waiting on broken piece to be replaced. Did not cover air conditioning unit when work was going on so lots of rocks and dirt on AC unit :(

First off let me say this company is a joke. So far I am at week 7 of a 1 week job. This company contracts out its work. You are left to deal with sub-contractors that show up when they want and do shoddy a** work. I have a project manager by the name of ***** who is extremely unresponsive and does not deliver on any promises. They ordered the wrong pieces for my project and are moving extremely slow to correct the job. The workers show up end of day and work for a bit then leave. You don't see them for days at a time and ***** can't seem guarantee or even give me a date to finish this dam project. Run as fast as you can. Don't get trapped like we did. Worst customer service ever !

System Pavers ("SP") did not honor the terms of the original project agreement as developed between *********************** (sales rep) and us (and approved by the city's building department and the ************************************ ************* was always in-scope but the project manager, *******************************, claimed that he and ****** never discussed this (hard to believe as they were both present during the project walk-thru which included *************). **** ordered the paver stones for the project. Since **** would not follow through on SP's commitment to the approved project plan, he said that his team leader, ***, could do the job on the side. *** quoted me an EXTRA $800 to complete the work on *************. As I wanted the entire project completed, I was forced to pay this additional amount. To no one's surprise, the extra paver material happened to be the exact amount required to complete ************* project. **** somehow knew enough to order just the right amount that would have covered ************* as originally agreed and approved. I felt like I was being coerced to pay his team leader extra money (on the side) for a supposed internal misunderstanding between **** and ******. I do not understand why a reputable company as System Pavers would resort to treating a customer in the manner that I was treated (even after giving them 4 referrals before my project was ever completed). In my opinion, the correct business decision for System Pavers is to reimburse me the $800 ASAP as ************* was always a part of the original plan. I would like to give more referrals to System Pavers and imagine what a strong testimony it would be when I can honestly exclaim that this team is very customer-focused and always intent on doing the right things for their customers. Unfortunately, at this time, I cannot provide such a statement to anyone.

I use this company here in *******. I signed the contract. They started the job. It took them within a five months band. They were here for less than two days. They never finish a job. Ive been paying them monthly payments for a job that was never completed theyve been ignoring my calls text and emails, they did a very crappy job. The manager supervisors that *** reached out to you have been ignoring me. They never completed my job. It is not completed and I have not heard from them at all. It has been two months. do not use these guys. They are a total scam.

Horrible company. Told us if we signed the day of the estimate we would get a discount and since we were getting additional bids they would allow us up to 3 days to cancel and get a full refund. We slept on it and realized the price was way out of line so we cancelled in less than 24 hours. 2 weeks later they still have not refunded our down payment of over $5000. We call, we text and they give us lies and excuses. System pavers is extremely dishonorable and cannot be trusted. They are liars through and through.

A 2week project is now taking 2 months. The project managers make promises but have no control over the workers who are apparently subcontractors. They show up late some of them dont do any work. They left trash all around my property for two maybe three weeks now Ive been trying to get some corrections made on work that just was basically poured poorly done and they keep coming out and telling me that they fixed it and they havent done anything. Theyve already systems pavers already fired one of their contractors, who basically was dismissive and, not responsive to my complaints. I keep getting told that theyve been out to my house and they finished the work but the work isnt finished. I would never use this company again. I would never recommend this company to anybody dont go With Systems Pavers

We moved to this new home in January and there was no landscaping. Just dirt. Now, thanks to everyone at System Pavers, we have a beautiful patio area. I first met with ******* to discuss design & price. He quickly understood what I wanted & put the dream to reality. Once the work started, I communicated regularly with *****, the Job *******. I can not express enough how much I appreciated his attention to details & always talked with me if there were any questions or issues. And we resolved each & every issue quickly & in a satisfactory manner. Even after adding additional features for our patio throughout the project, everyone stayed on point and kept things moving. We're finishing up the little details now...and we're still being well taken care of...right through to completion!!