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          Find a Location

          Sutera has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sutera

              145 E Columbine Ave Santa Ana, CA 92707-4401

            • Sutera

              6511 Durford St Houston, TX 77007-2077

            • Sutera

              7390 Eastgate Rd STE 130 Henderson, NV 89011

            Business ProfileSutera

            Pillows
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            Additional Info:
            In March 2022 the business advised that ownership changed and the business was sold. You can see the current owner's Business Profile at https://www.bbb.org/us/ut/provo/profile/online-retailer/brandless-1166-90028172.
            See all additional business information

            Contact Information

            145 E Columbine Ave

            Santa Ana, CA 92707-4401

            Visit Website
            Email this Business
            (844) 200-8925

            Customer Reviews

            1.99/5

            Average of 75 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            81 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

             This business offers at home-pillows, bath textiles, self care essentials, orthopedic pet beds and more.

            Business Details

            This is a multi-location business.

            Find a Location

            Sutera has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sutera

                145 E Columbine Ave Santa Ana, CA 92707-4401

              • Sutera

                6511 Durford St Houston, TX 77007-2077

              • Sutera

                7390 Eastgate Rd STE 130 Henderson, NV 89011

              Headquarters
              145 E Columbine Ave, Santa Ana, CA 92707-4401
              Email this Business
              BBB File Opened:
              10/16/2020
              Business Started:
              10/2/2019
              Business Incorporated:
              3/9/2021
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Sleep Sutera LLC
              Related Businesses
              Business Management
              • Ms. Sharon Watson, Director of Customer Service
              • Mr. Kyle Kubisch, CEO
              Contact Information

              Principal

              • Mr. Kyle Kubisch, CEO

              Customer Contact

              • Ms. Sharon Watson, Director of Customer Service
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              81 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/22/2022

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Sutera ************************************************************* I ordered March 7, and currently March 22. They still haven't shipped. I called and they refuse to cancel my order. I received no tracking number. Order #: S3648611
              Read More
              Read 80 More Complaints

              Customer Reviews

              75 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Roberta S.

              03/30/2022

              I ordered 1 pillow they charged me for 2.Sent multiple emails finally they said they would refund charges. Then I didn't know if I was getting the 1 that I ordered.Tried to call. Got automated system.I did get a pillow. However today I got 2 in the mail. I reached out to them asking to speak to a person. They emailed me asking why I wanted to speak to a person.I explained again that I got 2 pillows in the mail that I did not order. If my card was charged I wanted a refund asap and if they send a label I will return thev2 Pillows that I git today. There response was asking if they were used. I can't communicate with this company and this has been a horrible experience. If I could give lower than 1 star I would do so.Oh they did not even put my last name on the box that I got on the mail today...

              Sutera Response

              04/07/2022

              Thank you for your review. We will have someone call you today. It appears we reshipped you the order due to a shipping delay but we did not charge you a second time.

              Sutera Response

              04/07/2022

              We have sent you an email explaining the refund that was processed on 3/22/2022. Please reply to the email so that we can bring full closure to this issue. We stand ready to assist you.

              Customer Response

              04/07/2022

              Thanks to the BBB for their assistance. I have nothing good to say about this company.
              Read 74 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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