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ComplaintsforCanine Rehabilitation of Orange County
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Complaint Details
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Initial Complaint
10/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Per the recommendation of my dogs vet, I contacted C.R.O.C. to schedule acupuncture and possibly water treadmill therapy for my dogs (******) right hind ankle osteoarthritis. They require a $200 assessment before performing any therapies. Upon completion of their assessment, they told me they cant perform any therapies due to the severity of a Cruciate ligament tear in both knees, the right hind being the worst. They offered surgeon names but, I made an appt with my own. ****** was re-assessed by my surgeon Dr. ***** (VCA, ***************) who found no issues with either of ******* knees. She also referenced the bone scan results where no signs of a CCL issue were present. I called C.R.O.C. this morning and spoke with the owner, ******. I asked her if she had read my vets findings. I told her I wanted a refund for the extreme inaccuracy of her findings as well as the stress she caused me. She began listing multiple excuses justifying retain me to of my $200. I told her I will report her business to the BBB. She apologized for being human and possibly making a mistake. Im only asking for my $200. I had to pay an additional $160 for my vets second opinion which detected no CCL instability. I believe if they had taken the time to review all of Baileys recent medical history (provided a week before appt) which included a bone scan diagnosis, they wouldve come to a more accurate conclusion.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.