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Find a Location

Dial One Sonshine Plumbing Heating Air Conditioning & Electrical has 1 locations, listed below.

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    Business ProfileforDial One Sonshine Plumbing Heating Air Conditioning & Electrical

    Residential Air Conditioning Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/13/2021

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers plumbing, heating, air conditioning, and electrical services.

    Products & Services

    Dial One Sonshine specializes in service, maintenance, repair and installation. We do everything from plumbing, HVAC and Electrical. We have emergency service and are open 24/7.

    Business Details

    Location of This Business
    3655 W McFadden Ave, Santa Ana, CA 92704-1329
    BBB File Opened:
    8/9/2013
    Years in Business:
    38
    Business Started:
    2/1/1986
    Business Incorporated:
    11/15/2020
    Accredited Since:
    10/13/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Dial One Sonshine Inc
    Business Management
    • Ms. Accounting, Accounting Manager
    • Mr. Ken Elowe, President
    Contact Information

    Principal

    • Ms. Accounting, Accounting Manager

    Customer Contact

    • Mr. Ken Elowe, President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    7/10/23 DIAL ONE SONSHINE CAME OUT TO SERVICE MY *** CONDITIONER. THEY TOLD ME THAT MY CAPACITOR WAS BLOWN AND THE ***** WERE BURNED. THEY TOLD ME THAT I NEEDED A NEW *** CONDITIONER. THEY TOLD ME THERE WOULD BE NO CHARGE BECAUSE THEY WERE UNABLE TO FIX THE *** CONDITIONER. ON 7/11/23, I CALLED AND CANCELLED THEIR SERVICES.I DECIDED TO GET A SECOND OPINION. DRAGONFLY *** CONDITIONING CAME OUT AN THE TOLD ME THE **** RIPPED OUT THE CAPACITOR AND CUT THE ***** TO MAKE IT LOOK LIKE MY *** CONDITIONER WAS NOT REP***ABLE. I HAD TO PAY $1052 TO GET THE *** CONDITIONER REP***ED FROM THE ***** AND THE CAPACITOR BEING RIPPED OUT. DIAL ONE IS TRYING TO GET ME TO PAY $1078 FOR SERVICES. THE FINANCE COMPANY GREEN SKY IS TELLING ME THEY SENT $1078 TO DIAL ONE ON 7/12 ON 7/23/23 I CALLED **** (SUPERVISOR) TODAY AND THEY TOLD ME THEY DON'T KNOW ANYTHING ABOUT THE $1078 BEING PAYED TO THEM, AND THEY DON'T EVEN KNOW WHO GREEN SKY IS, AND THEY ARE LYING BECAUSE I JUST SPOKE WITH GREEN SKY TODAY. THAT IS THEIR FINANCE COMPANY. i AM ASKING THAT THE MONEY BE REFUND FOR WHAT I HAD TO PAY TO GET THEIR THE DAMAGE FIXED. I WANT DIAL ONE TO PAY BACK THE $1078 WHICH THEY FINANCED FROM GREEN SKY (FINANCE COMPANY) AFTER I CANCELLED ON ON 7/12/23.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Daniel S

    1 star

    08/06/2024

    My AC Broke and I called for a service, they tried to scam me into replacing the entire unit and furnace for *****k which is an insane price or fixing it for 3600$. Foolishly I financed through them for the system on Friday evening. I did more research and realized the absurd price so I decided to cancel the order and called in early Saturday morning. The lady confirmed that it was cancelled and I confirmed that I don't need to do anything. Then on Sunday they called me saying that they did labor on Saturday by going to pick up a non refundable unit and tried to charge me 2500 for a restocking fee. I told their manager **** to call me back and after 3 days of messaging them waiting for the call they did nothing and I've now been ghosted. I called the finance company to cancel the charge out from under them and ended up getting my unit repaired for 500$, whereas Dial One said it was going to cost at minimum 3600$ to repair. Absolute scammers and I feel disgusted letting them into my home. I used them for my water heater and had a up-selling experience trying to sell me more stuff that I don't need and their techs constantly trying to get me to do full replacements on units that just need maintenance. Ive cancelled all my recurring services and will never allow anyone I know to use them. Recent reviews are rough and its very clear that this company fell from ***** and other AC companies suggested I seek litigation if they tried to enforce the restocking fee on me.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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