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Find a Location

Apex Processing Center has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforApex Processing Center

    Student Loan Services

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Federal Trade Commission v Intercontinental Solutions LLC

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On March 15, 2024, Intercontinental Solutions LLC entered into a Stipulated Order For Permanent Injunction, Monetary Relief, and Other Relief with the Federal Trade Commission. The Order settles allegations that the business participated in deceptive acts or practices in marketing and the sale of student loan debt relief services. Under terms of the Order, the business was ordered to ban from secured and unsecured debt relief products and services, ban from telemarketing, prohibit business activities, prohibit unsubstantiated claims, partial suspension, injunction relating to consumer financial information, and pay a monetary judgment in the amount of $7,403,445. The Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

    This action is final.

    At-a-glance

    Customer Reviews

    3.4/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers student loan services.

    Business Details

    Location of This Business
    1616 E 4th St Ste 260, Santa Ana, CA 92701-5187
    BBB File Opened:
    8/3/2022
    Years in Business:
    3
    Business Started:
    10/2/2020
    Business Incorporated:
    10/2/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Intercontinental Solutions LLC
    Related Businesses
    Business Management
    • Mr. Danniel Merino, Director of Operations
    • Mr. Ivan Esquivel, Owner
    Contact Information

    Principal

    • Mr. Danniel Merino, Director of Operations
    • Mr. Ivan Esquivel, Owner

    Customer Contact

    • Mr. Danniel Merino, Director of Operations
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/13/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    Company said they could help me with student loan forgiveness. i have been unable to reach them.

    Customer Reviews

    15 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    KQ A

    1 star

    11/29/2023

    A star only because it is the lowest. If it were up to me there would be a negative rate. A representative from this firm APEX Processing Center, called my phone and gave ME the rundown of my student loan debt. At the time there was much buzz about the Student Loan Forgiveness bill up for review in Congress and the House. Wanting relief, I listened to the statements made: this company had all of my federal student loan information, was told that they worked directly with FEDERAL STUDENT AID, and was then given a contract in which they seemed to have in-depth and detailed information about my student loan debt. They stated that their 'intentions were to help me process the paperwork for the forgiveness, and then in 6 months another review would occur based on my financial status.- trusted this company to get my student loans paid. The contract was set at 166 a month for 6 months, then my student debt would be gone. They have taken money out of my account to the tune of $997 (since June of 2023)--Much to my chagrin, I am here now feeling disgusted, vulnerable, and ashamed as I fell for their false narrative. I hope that my voice will be heard here and that the BBB and ********************** can help in retrieving the money lost to these companies. I want to terminate my account, my funds RETURNED, and sever all ties with the firm immediately.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

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