Business ProfileforIdeal Tax

After reading the other reviews on Ideal Tax, I absolutely don't understand why they have not been sued as a fraudulent company at this point. I was told that I was in the resolution process and that we were going to settle with the amount owed to the ***** Guess what, that's not what happened! For one, don't expect to get good customer service because you won't hear from your representative unless they need something from you. Other than that, you better be prepared to hear nothing back from them for weeks. Instead of settling the amount owed like I was told, (which is the only reason why I decided to go with Ideal Tax), the money previously owed came directly out of my refund that I received this year. Without Ideal Tax even mentioning anything to me! Not even a "Hey, this is what we have to do", just NOTHING. So my big question.. why did I pay $2,200 PLUS a $295 fee to get started and get the *** "off my back" when you in return actually did not do anything for me or my family? Serious question, WHAT DID I PAY FOR? I've been trying to ask this for weeks but my sweet representative, ***************************, can't stomach up the courage to respond to my phone calls, emails, or texts, to give me some sort of answer. This is absolutely insane and I want every ***** of my money back. I was also told that I would not have to pay the late fees or any other fees accrued by the *** but that also isn't true. Don't let them pressure you or make you feel like your situation is impossible without them, they really made me feel like we had no choice. Please don't fall for it. Again, I want my money back and I never wish to deal with such an incompetent business again.