ComplaintsforVholic LLC
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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a washer machine from them. They took my moms old washer machine. First they deliver a different a different washer machine than the one that was pictured. I brought it up to **** attention. He tries telling me that its the same one, even though clearly the dials are different. He exchanges it for the one pictured. I had also mentioned that my mom wanted an old school kind that fills up with water and that the one he delivered is HE and doesnt fill up with water. My mom is not satisfied, so I told him to keep half the money and to pick up his washer machine. He said he would get our washer back and refund half the money. Today the employee showed up to take their washer machine back but did not bring back my mothers old one. So I messaged *** to inquire about it, then he starts being very unprofessional and being a bully mentioning court and that he will only refund half of the money that I agree to his terms of forgetting about my moms washer machine and that he will not warranty the washer machine even though part of buying a washer machine from him is that it comes with a 90 day warranty.At this point since hes not returning my moms old washer machine and not willing to give me the refund as promised unless I agree to his unreasonable terms, I just made him leave the washer machine that I purchased from him. I would like a full refund and my moms old washer machine back from *** as he did not fulfill the order with the washer machine that he was asked of him. An old school washer machine that fills up with water not an HE one.
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Contact Information
1620 W 5th St
Santa Ana, CA 92703-2904
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.