ComplaintsforLuminous Lady
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered this and never received a confirmation email so I contacted business after 3 days. I also realized that the product I ordered was not on their website and there was not a social media page I could find. When I spoke to a representative he was very condescending and each time I called back it was always the same person answering and was told there was no upper management available. I became suspicious and emailed them. Once I googled them I came across other complaints and realized this is a fraudulent company.Business response
09/07/2024
Thank you for contacting us and placing your order with us. We can definitely make that happen.
We just went ahead and canceled this order and processed a full refund. Please wait a few days (depending on your bank) for this refund to be put back on your credit card. Please just allow 3-5 business days for this refund to process back to your card (depending on your banking provider) or you contact the bank when will the refund be back at your available balance.
Thank you!Initial Complaint
08/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased hair oil and never received it.Business response
08/29/2024
Thank you for reaching out. We are truly sorry for the inconvenience this has caused you.
Your order is now in local area, awaiting delivery. You may check the shipping updates by clicking this link: *************************86322
Kindly allow a few more days to receive your delivery.
Thank you for your understanding!Initial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I order a product from them in the amount of $23.94 in June 2024, they have since charged my credit card $29.97 for the months of July and August without my consent. I did not subscribe to anything when placing my order so these additional multiple charges are fraudulent.Business response
08/29/2024
Thanks for reaching out. We are happy to help!
Your order appears to have included a Platinum Membership as well. The membership gets you access to exclusive products not available to the public.
No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month. Please just allow 3-5 business days for this refund to process back to your card (depending on your banking provider) or you contact the bank when will the refund be back at your available balance.
Thank you!Initial Complaint
08/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I purchased and received the product from Lady Lumins several months ago. I did not sign up for a monthly subscription. Luckily, my bank detected the fraud, denied the transaction, and canceled my debit card. I woke up this morning to another fraud alert from my bank regarding Lady Lumins! They are now charging my new debit card. How did they get the number? How do I stop this?Business response
08/29/2024
Thanks for reaching out. We are happy to help!
Your order appears to have included a Platinum Membership as well. The membership gets you access to exclusive products not available to the public.
No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month. Please just allow 3-5 business days for this refund to process back to your card (depending on your banking provider) or you contact the bank when will the refund be back at your available balance.
Thank you!Customer response
09/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22156699, and find that this resolution is satisfactory to me.
Regards,
M***** *******
Initial Complaint
08/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I didn't receive the product I ordered. The order was placed July 27, 2024. According to the advertisement, i would received my order within 7 to 14 days. A of today, August 15th, 2024. I still haven't received my order. Ladylumious did received my payment (bank transaction # is attached).Initial Complaint
08/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Never received and billedBusiness response
08/13/2024
Thanks for reaching out and for placing your order with us! We apologize for the inconvenience.
Upon checking the tracking info, your order is currently in transit and the expected delivery date will be on or before
Here's the tracking link: *************************56305
Again, we apologize for any inconvenience. And if there's ever anything we can help with down the road, please just let us know.
Thank you!Initial Complaint
07/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They use very deceptively ad to get you to purchase a hair oil for $1.00 then every month they charge your card for $29.97. I did not sign up for that and they keep charging my card even though I told them to stop. They have charged me $29.97 for the past 2 months, after I paid the $5.00 total of my orderInitial Complaint
07/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I ordered the product & I am being charged a recurring charge of 29.97. I have charged twice since ordering. I don't understand why they are charging me & I want it refunded & stopped.Initial Complaint
07/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The product has never arrived to my address. Tried to contact them and didn’t get a response. Would like a quick refund. Purchase was made 06/27/2024.Initial Complaint
07/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 6/30/24, I placed an order for hair oil for 13.94 from Lady Luminous on Facebook marketing ad. The company debit my card for the amount for the oil. In a couple days I never received email from the company about receipt of purchase and delivery information. On 7/7/24, I called the company at ###-###-#### to find out about my recent purchase for the hair oil. Whoever customer service was on the phone gave me a tracking number of the order LJ*********75243. Did not give any additional information how to track my order. I was told my order will take 8 to 12 weeks for delivery. Unfortunately, I thought this was a legitimate company. I never received my order. I went on BBB and saw Lady Luminous is a fraudulent company.
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Customer Complaints Summary
16 total complaints in the last 3 years.
15 complaints closed in the last 12 months.