ComplaintsforBox Storage Containers
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Complaint Details
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Initial Complaint
08/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On March 14, 2023 I sent a check to Box Storage, K***** **** for $2985 for a 40 foot storage container. I have not received the container to this date 8-30-2023. I was in contact with the mover and sent the mover pictures of the location and the mover did not deliver the container. I've been trying for two months to receive my money back and K***** **** will not answer the phone nor return my e-mails.Business response
09/29/2023
There was a third party delivery company used for this order. They decided after arriving that they wouldn't be able to make the turn to drop the container where it was desired. After working through a couple of options for Jon, he was sent a check for his refund which was cashed around 9/7/23.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.