ComplaintsforRemaker Labs, Inc
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Complaint Details
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Initial Complaint
09/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I order a water bottle from Carry Hitch 4/24. I was informed it was on back order and I would have it in 2 months. It is 9/4 and I have not received the bottle. I have emailed, [email protected], the company many times asking for an update and a refund. No one reply’s back to the emails. It is the only way to contact the company. There are multiple complaints like mine.Initial Complaint
09/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Back in April 2024 I did a pre-order #H-124197 with Hitch Carry Cups. It was suppose to ship out June/July. Mind you this was supposed to be a gift for someone. I received an emails letting me in May 2024 and July 2024, stating it'll be another 90 day wait. Since then I have sent multiple emails and facebook messages originally asking for update and then asking for a refund since no response to any of my emails/messages sent. Emails were sent out on 7/18/2024 and 8/6/2024, Facebook messages were sent out 8/12/2024 and then again on 8/23/2024. As of today 9/3/2024 I have received no response to any of my emails and messages. I would just like a refund on $76.99 returned at this point, sooner rather than later.Initial Complaint
08/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered this product in April and have received two emails saying that shipping was delayed. I have contacted the seller three times, including following their "prompt" that they make you do to even get them to read the email and they have not responded. I have read so many complaints about customers not getting even one or two of the products and I ordered 65 so I feel there is no chance I will get what I ordered and I want my money refunded to my credit card. HORRIBLE SERVICE!Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a water bottle on February 21, 2024, expected to ship in mid-March. There have been several delays and supply shortages from which I was promised a cash refund, but as of today, August 19, 2024, I have not received the bottle, the accessories, the promised refund, nor an update since May 16 when they told me they expected the product to ship in the next 60-90 days (which was already two months late back in May).Initial Complaint
08/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On May 18th I pre-ordered a HITCH cup. Website stated that cups would ship July 31st. It is now August 16th and there has been no order status updates, no shipping information, and no response to multiple emails I sent to customer service. I have no idea when I will receive my purchase and I don't have $76.99 to give away. Where is my cup? If I am not going to get a cub in August where's my money?Initial Complaint
08/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had ordered the Hitch bottle for my husband for his birthday in April 2024, and was told it would ship in May. I have followed up several times, with zero response from the business. All I want is to know if my bottle is coming, when its coming, and if not to cancel the order with a full refund immediately.Initial Complaint
08/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a Carry Hitch bottle and cup product on 5/28/24 for a total of 67.99. It is now 8/12/24 and I still have not received the product. I have reached out multiple times requesting a status update with no response. I have also at this time requested that my order be canceled and a full refund be provided. Again, I have yet to receive a response. The order tracking shows no update and is still in processing.Initial Complaint
08/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 5/7/24, I purchased a Bottle & Cup for a total price of $67.99. On 5/29, I received an update that my order would not be shipping for 60-90 days and if additional assistance was needed. Between 5/31 and 8/11 I have sent 6 additional correspondences via email, all of which received and automated reply and a prompt to simply reply if additional assistance is needed.Initial Complaint
08/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered the bottle In April, 2024. Contacted late May to find out where my bottle was. Was told I would have it late June/earlyJuly. I have not received it. I have sent 3 subsequent emails with no response.Initial Complaint
07/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
In April I ordered a cup from carryhitch.com. I didn't know that this was a pre-order because it had an estimated delivery window. After about 3 weeks I emailed them to get a status update. I was told this was a pre-order and would arrive in late June or early July. Then on May 30th they send an email saying it will be 60-90 days. On July 14th I requested a refund and got no response. Then on July 18th I get another email saying it'll be 60-90 days before the product ships. I responded on July 24th requesting a refund again. After reading about so many similar situations and hearing that others have been waiting for over 2 years, I have no faith that I'll ever receive the product and I'd like my money refunded.
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Customer Complaints Summary
47 total complaints in the last 3 years.
21 complaints closed in the last 12 months.