Business ProfileforOoty's Scooters, LLC

I bought a new scooter from Ooty's for $3300 plus preparation costs in September 2020. The scooter comes with a two-year warranty. It began having mechanical issues related to the fuel delivery system in November 2021, at which point Ooty's began performing warranty repairs replacing individual parts. They have performed five such repairs between November 2021 and August 2022 (present) and now they have collected the scooter for the sixth time. In that time I have been without transportation for the duration of the repair time, which I would estimate has exceeded three months. I have asked them on multiple occasions about replacement and they have explained that the manufacturer is not willing to replace the scooter under warranty unless some strict conditions are met, and that furthermore the particular make/model/year is out of stock so I would have to wait until they can restock in the event that a replacement is approved, which may take months. The warranty is set to expire in about a month, so I asked the manager of Ooty's whether the shop could exchange or replace my bike and negotiate afterward with the manufacturer to recoup the cost without asking me to wait any longer. I was told that while they have the same model on the floor currently they "can't just give me a new bike", that the new ones have increased in cost, and that they wouldn't consider an exchange unless they can determine the value of my scooter, defects included, implying that they would expect me to pay the difference between the current value of my faulty bike and a brand new one, including the price increase. When I asked them about a loaner scooter while they continue to discuss with the manufacturer, they told me they can't help. This is unacceptable and I would like them to immediately replace my bike with a new model, exchange my bike for a model of comparable value, or refund the cost of my purchase in full.