ComplaintsforInvestec Management Corp.

• Initial Complaint

  10/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 6/18/20 my ex and I moved in to *** * ***** ******* *** *. On 2/6/21 she moved out, I had her removed by the court . Her aunt J**** graybill works at investec (200 e carillo suite E). The property manager C******* ******* is high school friends with J**** graybill. Immediately C******* ******* began to retaliate. Any excuse to get me evicted. Any request i made it got denied any complaint i made C******* always said it was my fault somehow. Fast forward to move out month August. On the 17 the I called to have a walk through I was told no one at investec was available. C******* emailed me 8/29/22 to confirm the walk through. She had a man come do the walk through on 9/1/22 at 3pm I was to be vacated by 9/1/22 at 5pm giving me only two hours to fix any damages . I was not given an itemized list just verbally told what to fix, which i did. I emailed a few times asking when I would receive my security deposit. On 8/27/22 Lydia Perez emailed me l with some fraudulent invoices and outrages charges stating I would only receive $142 out of the $1795 . Example $ 600 for paint and materials. The most expensive gallon is $120 and you need 1 to 2 gallons and it took 30 hours to paint at the rate of $35 per hour. One closet wheel $125 and 3 hours to install at $35 ph. I brought this to their attention but denied any wrong doing and said “ any further questions refer to our lawyer Jim cole “ The employees and management at investec are not honest people they are liars and thieves. C******* also unlocked my door and let a man into my home and he moved in. If you ever consider renting from investec don’t they will lie and rob you for your money the management lacks professionalism and communication.

  

  Business response

  10/25/2022

  Response to complaint: J**** referred her niece A******* and her boyfriend **** for an apartment at CPSB. They applied like any other applicant and were approved to move in based on the rental criteria for the property. 
  
  There was an incident that occured between the two residents A******* and **** where police were called and A******* requested to be let out of her lease per CA law and due to the circumstances in the situation we had to let her move out. During the move out process, A******* did ask the resident manager, C*******, to open the apartment door for her friend whom was helping her move out. Because A******* was still legally on the lease we did as she asked. We did not provide the gentleman a key, simply unlocked the door for her upon the resident's request. 
  
  The allegations are false. **** stopped paying rent during COVID, he received some assistance and then was back in good standing. He then stopped paying again. At this point he was no longer protected under the Covid moratorium laws and we started the eviction process. During the mediation a stipulation was entered into that 1. He would move out by 9/1, 2. He had to request a pre move out inspection in writing if he wanted one 3. He would leave the home in good condition 4. We would wait for the rental assistance to come through and refund any overpayments to him right away.
  
  **** was very difficult to deal with so Jim and I dealt with him instead of C******* and we had Usi (another property manager) do the final walk through with him as he was a neutral third party. Usi informed **** about the paint, the damaged door, the grease build up in his patio, the excessive cleaning that needed to be done and the damaged blinds. 
  
  I personally did his deposit accounting and was very reasonable in the charges we deducted from his deposit. 
  
  I explained the breakdown thoroughly to him, but he just didn’t get it. He sent me several emails of screenshot conversations between himself and J****, which I did not respond yo as they had nothing to do with his rental or the issue at hand. J**** was not privy to any of his rental information at any point in time. Besides her putting in a good word for them  - she had no knowledge about the rental from either C******* nor I.
  
   
  Attached you will find the paperwork and correspondence that pertains to this complaint along with pictures of the condition of the home upon move out.  

   

   

  Customer response

  11/02/2022

  
  
  I am rejecting this response because:

  This has not been resolved and the invoices are very suspicious I have moved forward with small claims court it’s been submitted they are not being truthful I was not provided a list which provided and give. Enough time to fix any damages I was given 2 hours an ca law states that anything not provided on the itemized list can not be added on after and anything. On the list a receipt has to b provided for each items cost and materials the charge me $100 for a fence gate lock just the four screws and the latch and it took 3 hours! To install it at $35 per hour a total of $205 That is not reasonable at all and i didn’t just stop paying. Covid has had a big effect and the first time we got behind was because A******* was not paying her half 
  
  Regards,
  
  E**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

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