ComplaintsforSeavees
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to formally lodge a complaint against SeaVees for their failure to respond and process an exchange for my purchase (Order #532000). On November 18th 2023, I purchased two pairs of Bodega Clogs, totaling $116.64. Finding the need for a different size, I initiated an instant exchange for both pairs on December 10th 2023, which was approved by SeaVees. I promptly returned the original pairs as per their instructions but have since received no communication regarding the status of the exchange. Despite my attempts to reach out to SeaVees via email on December 17th and 19th, and a phone call on December 29th, my inquiries have been met with complete silence. This lack of response is not only unprofessional but also leaves me without the products I paid for and without a clear resolution in sight. I had chosen to purchase from SeaVees with the expectation of a standard of service that respects consumer rights and values customer satisfaction. However, this experience has been both frustrating and disappointing, reflecting a significant lapse in customer service and accountability. Given the circumstances, I kindly request the Better Business Bureau to intervene on my behalf to seek a prompt resolution to this matter. I am hopeful that with your assistance, SeaVees will address the issue and provide an update on my exchange request. Enclosed are copies of my purchase receipt, exchange approval, and records of communication attempts with SeaVees for your reference. Thank you for your attention to this matter. I look forward to your timely response and assistance in resolving this issue.Initial Complaint
01/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
All I am trying to do is switch my shipping address because before I clicked buy the website submitted my order. I've tried emailing thrice, calling multiple times only to receive a voicemail which I left a detailed description of the problem and solution for it. Have had no responses. Now I've received notification that the product has shipped and is on its way and I have to go to that random address which I don't even live anymore and either explain the situation further wasting both of our time as well as send the product back and wait for it to be received before I even get the correct product in which I will need it many days if not weeks before it will even now come.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.