Business ProfileforRayne of Ventura

Rayne Water **** ****** ******, Ventura, CA 93003 ###-###-#### or ###-###-#### Bought water softener with a 20 year warranty around the time of 10/2008. At the time, the salesman selling me the warranty, he said the warranty covers all parts and labor. I have had service performed during that time, including maintenance services twice and what another service call that required a “total rebuild” of my equipment around 2012. The maintenance services I paid for but the “total rebuild” cost nothing. The tech that provided the “total rebuild,” said the warranty covers everything. April 3rd, 2023, I had a service call because the softener was not working. Paid for a service call, $155.00. This fee, I don’t believe I should have had paid because this was a problem with the softener and it should be covered by warranty. There is a physical problem with the equipment. The tech said he needed to order some parts and they would call when they were available. He stated if I had the warranty, there would be no cost to repair. I waited until 5/2/2023 and still had not been contacted by the company. I called and they said the part was not covered and that is why they did not call me back. They told me it was going to cost roughly $150 and schedule a date for repair. I told them I was told by the salesman, two different techs that the parts and labor were covered by the warranty, there would be no costs for repair. I requested a callback from the manager. I have not heard from him. I feel if I was told by the salesman, and three techs that parts and labor are covered. I should not have to pay for the parts and labor to get my softener working. The fact that I had to pay for service fee to have someone come out to see if it is something that should be covered by the warranty is not right. I am seeking they need to repair my softener under warranty and refund the cost of the service call to see what the problem was and fix it.