Reviews
This profile includes reviews for Couture Candy's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromPam B
Date: 04/08/2025
1 starWorst experience ever! My dresses were lost via UPS they refused to give me credit a month later a they are waiting for money from UPS but the claim was approved via UPS. I had to file a dispute with my credit card. Meanwhile I got another dress that didn't fit returned it and ordered another one as formal dresses vary in size and that one didn't fit so I tried returning it for another one and they said store credit can only be used one time. Moral of the story is don't buy from here unless you have tried the dress on elsewhere and know exactly how it fits! I think honestly its a scam of some kind!Review fromLisa S
Date: 03/19/2025
1 starLisa S
Date: 03/19/2025
SCAM BUYER BEWARE Ordered two sizes for the same dress for my 97yo mother as we were afraid for the time factor as the wedding is in April 2025. They didn’t fit and I processed the return immediately. Their directions to return were laborious and ridiculous (photos for front and back of labels). They are taking weeks for “inspection” of the dresses. I receive emails updating me daily that the dresses are being inspected. Then I get an email about store credit that will be applied after the inspection shows they are in good condition. I am not expecting CREDIT but a REFUND. Being my sister is helping my mom as well to find her dress. She ordered 2 more sizes of another dress when she found out the ones I got weren’t good for mom, They don’t allow refunds with returns just a store credit. Now we have 4 dresses and a store credit of over $3000 to use in 6 mos! This company is unprofessional, a joke at every level and very much scamming everyone and not informing the customer of their strict policy UPFRONT during the call made to place the order. We are engaging our bank to place a dispute but the joy of the granddaughter’s wedding is now the pain of all this hassle and money burned and no dress found. Only extreme aggravation.
Couture Candy
Date: 03/23/2025
Hi L*** ******,
Thank you for contacting us. I have reviewed your concern regarding order# 117988, 117338 & 117337 and sincerely apologize for any inconvenience this may have caused.
I understand how this situation might be disappointing if it wasn't what you had hoped for. However, our return policies, terms and conditions are clearly stated on our website. These policies are in place to protect both our customers and the company, ensuring that any resolution is handled fairly and reasonably.
Following our review of your complaint, we note that you have agreed to our monetary refund offer, which includes a 20% restocking fee and the original freight handling cost for order no. 11***8, 11**38 & 1***37.
We would like to inform you that the refund process is currently in progress.
Your business is greatly appreciated and valued by us. We can't thank you enough for your time and understanding.
Review fromTRIN A
Date: 01/03/2025
5 starsTRIN A
Date: 01/03/2025
Beautiful dress and the fit is great as per the website.Couture Candy
Date: 01/06/2025
Hello T*** ******,
Thank you so much for purchasing your dress from our store. We're so pleased that you're happy with your purchase!
Your satisfaction is truly important to us as well as your feedback encourages us to keep doing our best, and we're grateful for your support.
We look forward to serving you again in the future!Review fromJeanne C
Date: 11/21/2024
5 starsJeanne C
Date: 11/21/2024
Dress got to me quickly. It is beautiful! I followed the website stating to go a size smaller. Fits perfectly. Thank you!Couture Candy
Date: 11/24/2024
Thank you for sharing your thoughts with us! We're so happy that you're satisfied with the dress and that it fits your needs perfectly.
Your feedback encourages us to keep doing our best, and we're grateful for your support.
We look forward to serving you again in the future!Review fromMaryam G
Date: 11/05/2024
2 starsMaryam G
Date: 11/05/2024
It doesn't match the picture on the website, and some strings have already come loose from the dress. I'm planning to return it.Couture Candy
Date: 11/07/2024
Dear B********* **********,
Thank you for bringing your concerns to us.
After conducting a thorough investigation and reviewing the evidence provided, we regret to inform you that we are unable to accomodate the return for this dress.
Our findings indicate that the dress you received is correct, and there is no damaged, as confirmed by the photos shared with us.
Additionally, please note that this dress was final sale item and, as per our store policy, is non - returnable.
We understand that this may be dissapointing, and we sincerly apologize for any inconvenience this may have caused.
However, as a gesture of goodwill, we would like to offer you a 10% rebate on your purchase price that you can add to use for the dress alteration.
Please let us know if you would like to take advantage of this 10% rebate offer so we can process accordingly.
Your business is greatly appreciated and valued by us. We can't thank you enough for your time and understanding.
Thank you
Review fromMarcil V
Date: 11/04/2024
5 starsThe dress is so pretty I love it! It was prettier than the picture, I wasn’t expecting it. Looking forward to wear it next weekend at the fashion show for education fundraising event. ??Review fromArt G.
Date: 10/12/2024
1 starArt G.
Date: 10/12/2024
Trick you into store credit instead of actual refunds. We returned a dress for full refund to my credit card but they decided instead of that they would give store credit. We have started a fraud claim with our bank and will be fighting these shady practices.Couture Candy
Date: 10/13/2024
Hi G** ***,
Thank you for reaching out and bringing this to our attention.
We received your review about your purchase and we'd like to apologized for the inconvenience this may have caused.
I understand your frustration but we believe all our terms and conditions regarding purchases and returns are clearly stated on our website and we always advise our customers to review the Return Policy or Terms of Conditions before making any purchase.
Please do know your business is greatly appreciated and valued by us. We can't thank you
enough for your time and understanding.Regards,
G****
Review fromKristen B
Date: 10/10/2024
5 starsThank you all so much for getting my gown out to me within 3 days when it was said to have taken 7 days total! I really appreciate it. Great service!Review fromBeverly B
Date: 10/02/2024
1 starBeverly B
Date: 10/02/2024
I purchased 2 identical dresses on August 27, 2024 for $3321. I received the dresses on 9/4 and requested a return label the same day to return both dresses. I received the return instructions on 9/9 and returned the order on 9/10, complete with pictures of the dresses, front, back and labels. I was also instructed to send copies of the shipping labels and to pay for the shipping ($200). Couture Candy informed me that the dresses were received on 9/12 and the money will be returned after the inspection. As of today 10/2/2024, no money was returned.Couture Candy
Date: 10/04/2024
Hello B****** ***** *******,
I understand your frustration and truly apologize for the incovenience. We are actively working to expedite the process and appreciate your patience during this time.
Please rest assured that we're doing everything we can to resolve this quickly.
Furthermore, we will keep you updated on the status.Thank you for your understanding.
Review fromSherry B
Date: 09/16/2024
5 starsMy dress arrived on time and was a perfect fit.
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