ComplaintsforCanvia
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contributed with excitement to the ****** project on ********* in 2018 with *** **** for one black product called ******** Despite my patience and my numerous attempts to receive the product I have paid for, the company always had good excuses and at some point just stopped answering me. I am left without the product and **** poorer. I have been scammed.Initial Complaint
09/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased the ****** digital canvas which was marketed as a high reliability ****** device to display *** still and motion digital art with true color rendering. The product was purchased specifically to demonstrate *** *** which, among other unique features, involves motion video. After loading my files, the device became unstable and stopped working. I contacted support who initially were unable to ********* the ******* Eventually they did replicate the defect and promised a software fix. After about 6 months of communications promising a fix or refund "at any time", the company representative angrily told me he was ********* my money and then stopped responding to my emails. The refund was never issued. The product is defective for its target use to display *** ***. They are aware of the ******** They chose to lie to me, promising they would provide a fix until it was too late to file a claim with the credit card company. They are *********** I will be glad to provide the ****** ********** my **********
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.