ComplaintsforEchelon Corporation

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I purchased workout equipment from Echelon last February of 2023 and have been having issues with one piece of the equipment since. Echelon was great in the beginning and replaced 2 parts of the equipment, which for awhile made the equipment functional and working. In November of 2023 I contacted Echelon support again to let them know that my equipment was again not working properly and requested a replacement as this issue has persisted for almost 10 months at that point. Since then I have been given the run around and told that a replacement request is in but have heard only that no progress has been made otherwise. I have sent video and serial number information as they've requested and am now feeling that they aren't planning on fixing the issue at all (again it has now been 2 months since reporting the problem and almost a year since the issue began).

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  OPON RECEIVING MY ECHELON **** YOU ARE OBLIGATED TO PUT CREDIT CARD INFORMATION IN ORDER TO SET IT UP. SINCE THEN IVE NOTICED IVE BEEN CHARGED SINCE JULY FOR A MEMBERSHIP THAT I DONT USE. THEY TRICK PEOPLE INTO PUTTING THEIR CARD INFORMATION IN IN ORDER TO SET UP THE **** AND YOU END UP BEING CHARGED $35 A MONTH FOR A SERVICE THAT IS NOT USED WHICH IS A RIP OFF AND UNFAIR TO CUSTOMERS THAT ONLY WISH TO SETUP UP THE **** AND NOT USE THEIR MEMBERSHIP.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  DO NOT BUY FROM THIS COMPANY. IF YOU HAVE ISSUES IT'S IMPOSSIBLE TO SOLVE WITH THEM. This is a story of two parts. The horrible delivery. The horrible aftermath. Please read both and never deal with this company.We ordered a stride 5-s directly from this company 3 months back. We ordered it openbox. Echelon spent a month constantly delaying and lying about the reasons why they couldn't deliver this, going to such reasons as they were backordered. How can you be backordered on openbox items? Do you wait for people to return them? Why do you let people buy stuff if you don't have stock? 2/5 experience. The 2nd part is even more incredible. Two guys came to *********** months back to deliver the item. They said that they can't deliver it upstairs and needed a third person to do so. I signed on partial delivery with promises that they would come back latest next week to finish the service. It has now been 1.5 months. I've called both the delivery company and echelon 10+ times each. Each time they lie out of their minds around "escalating my priority" "promising they would call in 2 days ***** This is a lie don't believe anything they say. They don't call and won't call ever until you call them. With many hours spent on the phone with a 350 pound box sitting in my garage. They finally said they would send someone over on Monday. They changed it again last day to Wednesday. Today a guy came by from taskrabbit as confused as we were about what he is supposed to do as a single person. How can a company be so poorly managed. This is the absolute worst experience I've had in my life. I've been waiting for three months 1.5 of which has just been waiting and getting ghosted by a company. They have pushed far beyond the return window as well (which I'm starting this assume is on purpose). I've been paying for a 40 dollar app for 2 months with 0 benefit. I demand to be refunded the 200 dollars I paid additional for setup. The 80 dollars I've spent so far on the app.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩