![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforSound Waves
Additional business information
On March 6, 2024,BBB Serving Los Angeles and Silicon Valley requested that the businesssubstantiate, modify, or discontinue claims advertised in El Avisador Magazine. In particular, thebusiness advertises savings claims such as “30% off” and “20% off.” The business also advertises lowest price claimssuch as “The best price here,” “Get the best price here,” and "We offer the best deals."
The BBB Code ofAdvertising states, “1.1 The primary responsibility for truthful andnon-deceptive advertising rests with the advertiser. Advertisers should beprepared to substantiate any objective claims or offers made before publicationor broadcast. Upon request, they should present such substantiation promptly tothe advertising medium or BBB. 1.2 Advertisements which are untrue, misleading,deceptive, fraudulent, falsely disparaging of competitors, or insincere offersto sell, shall not be used. 1.3 An advertisement as a whole may be misleadingby implication, although every sentence separately considered may be literallytrue. 1.4 Misrepresentation may result not only from direct statements, but byomitting or obscuring a material fact.”
The BBB Code of Advertising also states that, "Despite anadvertiser's best efforts to ascertain competitive prices, the rapidity withwhich prices fluctuate and the difficulty of determining prices of all sellersat all times preclude an absolute knowledge of the truth of unqualifiedunderselling/lowest price claims. 12.1 Advertisers must have propersubstantiation for all claims prior to dissemination. 12.2 Unqualifiedunderselling claims must be avoided. 12.3 Advertisers can lessen the potentialfor consumer confusion by appropriate qualifications to any underselling/lowestprice claim, such as by stating, if truthful, that the advertiser will meet orbeat a lower price. In such circumstances, the advertiser must comply withSection 13.”
As of April 1,2024, the business has failed to respond to our request for substantiation, modification,or discontinuation of the advertised claims.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 3170 El Camino Real, Santa Clara, CA 95051
- BBB File Opened:
- 3/6/2024
- Years in Business:
- 10
- Business Started:
- 2/24/2014
- Alternate Business Name
- Sound Systems
- Business Management
- Business Owner, Owner
- Contact Information
Principal
- Business Owner, Owner
Customer Contact
- Business Owner, Owner
- Additional Contact Information
Phone Numbers
- (408) 254-3982Other Phone
Website Addresses
- (408) 254-3982
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.