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Find a Location

MacPaw has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MacPaw

      5201 Great America Pkwy #320 Santa Clara, CA 95054-1140

    Business ProfileforMacPaw

    Computer Software Developers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers software development for Mac and PC.

    Business Details

    Location of This Business
    5201 Great America Pkwy #320, Santa Clara, CA 95054-1140
    BBB File Opened:
    6/6/2013
    Years in Business:
    15
    Business Started:
    7/13/2009
    Business Incorporated:
    6/17/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Macpaw, Inc.
    Business Management
    • MacPaw Team, Vice President/Owner
    Contact Information

    Principal

    • MacPaw Team, Vice President/Owner

    Customer Contact

    • MacPaw Team, Vice President/Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/18/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    This company makes it impossible to cancel your subscription as they give you a heads up for renewal. I have tried to follow the instructions to cancel so they wont charge me, but I keep getting in a cycle of emails that never actually allow you to cancel. They are s******* consumers by making it so difficult to cancel that we give up and pay them for nothing.

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kori T

    1 star

    04/16/2024

    I signed up for a free trial. The code they sent didnt work. Then they said they couldnt process my payment ( thing wrong with the card). I cancelled on the spot. Figured I was safe as they couldnt process payment. Lo and behold a month later a charge shows up, been dealing with them and their payment service paddle. Each one says the other needs to fix it. Now theyve ghosted me for over a week and have not replied to any of my messages. Stay away!

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