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ComplaintsforChristian Louboutin
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to express my deep disappointment and frustration with a recent purchase and the subsequent customer service I received at ****************** **************** store.On June 19, 2024, I purchased a pair of Iriza High-Heel shoes (Receipt No. 636). Unfortunately, the heel of the shoe broke on the very first day of use. This incident was not only embarrassing but also highly unexpected and unacceptable for a product from such a reputed brand known for its quality and craftsmanship. I have always regarded Christian Louboutin as a symbol of luxury and durability, and this experience has seriously called that reputation into question.I returned to the store to seek assistance, but the experience was extremely disheartening. The sales agent I interacted with was not only rude but also unhelpful in addressing my concern. I was shocked by the dismissive attitude and lack of empathy shown towards my situation. Instead of providing a swift resolution, I was informed that the repair would take six months and was not covered by the warranty. This proposed solution is both unprofessional and unsatisfactory, failing to meet the standards one would expect from Christian Louboutin.To add to my frustration, both the sales agent and the manager failed to resolve my issue adequately. Their unwillingness to offer a reasonable solution or show any genuine concern for my predicament has left me feeling utterly disappointed and disillusioned with the brand.Given the circumstances, I kindly request either a full refund of the purchase or an exchange for a new pair of shoes. I believe this is a fair resolution given the faulty product and the poor service received.I sincerely hope that BBB will take this matter seriously and address it promptly. I look forward to your response and a swift resolution to this issue.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.