ComplaintsforRow House
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Complaint Details
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Initial Complaint
04/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi, I have been charged $71 per month since I left around August 2021. I was charged in sept 2021 for $71 and when I called and explained on the unused credits of my daughter, they put those under my name and assured me that I won't get charged again until I used the credits under my account. I never used those credits till now. Upon checking my credit card statement I could see that I was charged for $71 in Jan, Feb and March 2022. Every month I called to get refund when nothing happened, I blocked my credit card and I told them about filing a complaint to BBB. I have been getting emails and texts that the owner would call though I didn't received an email. They abused my credit card until I blocked it. Now I'm looking for unauthorized transactions of $71 for 4 months which sums up to $284.00. Even after telling them going to BBB, they sent me an email with the cancellation and again sent an email to me stating we are trying to charge you though the credit card didn't go through. I have never see this kind of practice. Please help me get complete refund. After mentioning about BBB, they only decided to give me $100 refund though it's unlawful practice to charge someone with their knowledge. They finally sent me the agreement cancellation on 04/12/2022 though after that I numerous emails of Payment Failure. This shows how unprofessional they are and can charge anyone because they have the credit card information.Business response
10/27/2022
Business Response /* (1000, 16, 2022/10/27) */ ****** last attended Row House in November of 2021 shortly after he received his meter milestone award in October. Like most fitness studios, we do require a 30 day written notification when a member decides to end their monthly membership with us. ****** never took this step and therefore his membership was not cancelled. ****** then demanded we refund him for the months he did not use his membership. We agreed to a partial refund of 1.5 months, which is above and beyond what we are required to do but because we strive to have positive interactions with all of our guests, we took this extra step to appease ******. We are sorry that ****** feels this was insufficient and wish him all the best in finding the right fitness studio to continue his fitness journey.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.