Complaintsfor49ers Football Company LLC

• Initial Complaint

  12/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I received a letter from the San Francisco 49ers dated 8/31/22 indicating a breach of their data had occurred and they were offering a credit watch service to those impacted. Enrollment instructions for registering with Experion before 12/31/22 were included. Upon attempting to enroll the beginning of November I was not able to do so. Experion indicated the window to enroll had expired, which contradicted what was stated in the original 49er letter. I then called the 49er ************************ on 11/8/22 who are contracted by the 49ers. They escalated the problem to the 49ers corporate office 4 times without getting any response. I would like the 49ers to honor what they said they would do in their letter by enabling me to enroll in the credit watch service. My credit information has been compromised by their data breach, and I want to make sure I get the credit watch service to mitigate any further damage.

  Customer response

  12/21/2022

  The day after I filed my complaint, I received a garbled voice mail from Experian. I could not follow it but out of curiosity I tried to enroll in their credit watch program and was successful. Not sure what prompted this but my complaint is now moot. If it can withdrawn, please do so.
  Case number is 139b9ea8-80af-11ed-b304-0e63a05a1194.

  

  Business response

  12/22/2022

  Our third party vendor ******** confirmed that they spoke with ********** and were able to successfully enroll him in the credit monitoring. His code was redeemed on December 21, 2022.

  Customer response

  12/23/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  My issue was finally resolved after multiple phone calls over several months. This should have been avoided had the 49ers Incidence Response Team been more responsive. Seems like they do not respond unless you file a complaint with the BBB. Thank you BBB.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  9/18/22 at the club lounge ***** store there was a sign in front of a Nike t shirt and stated that there was a special offer for 20% off ******* red Nike tee" thus I found one in XL like the red Nike tee on display. I took it to check out, the cashier said it wasn't coming up *** off, she was going to give me the discount but double checked with the supervisor ******. He explained that it was a different ******* red Nike tee" that was discounted. I informed him based in the sign which did not state that it applied to a different one and since it was on display with the red Nike tee I selected that it should be discounted. I explained this would be false advertising. He argued and raised his voice saying he wasn't going to argue with me. Thus I informed him I'd submit a complaint and walked away quietly due to his aggressive *********

  

  Business response

  11/01/2022

  Business Response /* (1000, 8, 2022/10/17) */ The sale pricing for special offers is hard-coded into our system, and was reflected on graphics displayed at the Stadium during the day. Although we appreciate that signage in the Stadium may have been moved, placed on the wrong item, or the item moved to the wrong section, the discounted shirt was correctly displayed on the VideoBoard during the game. Unfortunately we are unable to provide the discount on other items, regardless of the placement of signage or a separate fan returning a shirt to the wrong rack.

• Initial Complaint

  09/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 8/02/22 I contacted the 49ers asking why I have not been contacted regarding my account. I was told they had been trying to reach out to me since November. Weird because i have no email or phone call from them when reviewing my records. they did not update my information last year, like we had talked about. Not my account is past due and i don't have tickets. THey have not reach out to me, i have called many times and i cant even leave a voicemail, stating boxes are too full or they don't check the messages. I called ************, ****** many times but no response. I even called another party, but cant recall the number or name. I don't know what to do next.

  

  Business response

  09/28/2022

  The San Francisco 49ers ticketing department is reaching out to this SBL member to restart season ticket purchase.

  Customer response

  09/30/2022

  ***Document Attached***
  Still waiting to be contacted.
  See Attachment/File: help - ****************************** - Gmail.pdf

  Customer response

  09/30/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  When are they suppose to respond? I have emailed 2 times this week and he supposedly a Manager, very unprofessional.
  See Attachment/File: help - ****************************** - Gmail.pdf

  

  Business response

  02/16/2023

  Our service team has re-activated this account and the parties have agreed on bringing the account up to date on payment. All issues should be resolved at this time. 
  
  Thanks. 

• Initial Complaint

  04/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought season tickets to the 49ers a few years ago. At the time of purchase I was interested in a particular section. The person that I deal with at the 49ers organization told me that section wasn't available. They did not mention that there are marketplaces where you can buy tickets from other seat license owners. At the time of purchase they also told me that they had a very strong relocation program. However, multiple years later I learn that the program is extremely weak because they do not buy the license back from current holders. Therefore, the ability to relocate is extremely limited even though they market how strong the program is. Lastly, at the time of purchase nor in subsequent asks did they make it clear that I could not sell my license back to the organization, but instead had to use a third party marketplace. The same third party marketplaces that existed at the time I had purchased my original tickets, but was not informed about. I was not even told of these marketplaces when I requested a section that was unavailable, but rather told that I could potentially relocate in a future season due to the strong relocation program. The sales team was not transparent during the process, and I feel that I was misled. Please let me know if you'd like me to share any of these emails supporting these claims.

  

  Business response

  10/18/2022

  Business Response /* (1000, 10, 2022/05/24) */ Forty Niners Football Company LLC is not a party to the *** agreement, and satisfies its obligations to *** holders by providing access to season tickets under such agreement, which have been fulfilled. The *** Agreement is contract between the purchaser and the ******************* Authority. All obligations of the agreement have been provided in full by the ******************* Authority. Unfortunately, the **** is unable to provide refunds as a result of seat relocation availability. For more information about the ******************* Authority: ******************************************************************* Consumer Response /* (3000, 16, 2022/06/09) */ It is very deceptive that you think you are buying the tickets from the 49ers and yet they name these other parties. I think we should raise this as a complaint as well please. Consumer Response /* (-5, 20, 2022/06/15) */ Hi ******* - I wanted to summarize the various emails into a formalized follow up. I appreciate that the 49ers responded. However, what they are doing is deceptive and not performed in good faith. They have misled parties to think you are purchasing the tickets and seat license through them. Not once did I talk to an individual from the ******************* Authority. They wouldn't want you to talk to someone from another organization, because they want you to think you are buying your tickets directly from the 49ers organization including the license. That way they can also control the narrative. They can tell you how robust their seat relocation program is, which is a total lie. I have attached some screenshots to show how anemic it really is. All of the sections available were single tickets and not even pairs! Yet I have multiple emails from them telling me how great the program is. The program is nonexistent because they refuse to rebuy the license from holders. How can you have a great program when you don't rebuy any of the licenses. It is very misleading and false advertising. And back to my earlier complaint not once did they acknowledge this third party market place when I wanted tickets in another section. Again very deceptive. Plus the licenses were selling for well below the value the 49ers charged me. This is a classic case of deceitful sales practices and shouldn't be allowed. I still am seeking the 49ers to grant an exception and rebuy my seat license given the contract was negotiated without full transparency and borderline bad faith by the organization. Thanks ***** Business Response /* (4000, 29, 2022/10/18) */ We have contacted the *** holder to confirm that no refund can be provided by the ******************* Authority in connection with this purchase. The contract was executed by the *** holder and does not allow for the refunding of amounts paid. Consumer Response /* (4200, 31, 2022/10/18) */ Hi. I stand by my original complaint. The 49ers and I talked months ago. They did not respond until the *** sent them another note.....not surprising and shady. And again their response is I must talk to the ******************** Foundation. But not once was this communicated to me when I was purchasing the tickets. I believed the entire time I was dealing with the 49ers organization. Only once I had a complaint did I realize my contract was with someone else despite taking on the phone multiple times with people from the 49ers organization. They set up the agreement this way to purposefully deceive people. And I will not retract my complaint given their business practices. This is a joke that it went months and there was no communication until we both received notes from the ***. They are not practicing business in good faith and it's both deceptive and deceitful. *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩