Business ProfileforUnited Furniture Club

This company is the definition of a horrible experience! Back in April 2022, I purchased several furniture items totaling $2550 (including a sofa). Fast forward to Jan 2023, the couch (even though it had normal wear and tear) had broken beyond repair - signaling a faulty product. I went personally to the store and shared the issue with them - they were very cold, not understanding and frankly, blatantly rude. After much negotiation they eventually said that they will replace the sofa after inspecting it. It took 3 weeks (and 5 separate phone calls) for them to come and pick up the sofa to take back to the vendor for their required inspection. Within those 5 phone calls, they shared that they had 'continued to reach out to the factory, but the factory never got back to them'.Early April 2023, they approved the replacement stating that I could reorder the same one - or select another and pay the difference (I chose the latter). While we looked, I selected one and the salesperson verbatim stated 'this is not good quality, it will break just like your last one'. I then selected another valued $600 more (how convenient for them). I was told that they would have to special order, and it would arrive on or before May 16, 2023. From May ***** (and taking my money promptly for the replacement), I called them 6 separate times in that window - no couch had yet to be delivered. They had a myriad of excuses as to why, yet failed to give me a definitive date on when I could expect my product I had already paid for. Eventually, they stated it would be delivered May 27 between 10a-12p. The day of, they called and stated their previously quoted delivery window was not going to work - instead it had to be moved to 4pm. 4pm came, no couch.At that point, frustrated, I told them to cancel my order to which they replied they do not do refunds they only do replacement (not a solution, as it got us in this mess in the first place). On May 29, I asked for an update, telling them to make it right. They informed me that the Manager would contact me on May 31. It is now June 5, and I have yet to recieve a call from this business or it's manager and I still don't have a couch.From the moment I walked into their establishment, their quality of customer service has been poor at best. They communicate in circles, with no resolution in sight. I want to emphasize how rude they have been this entire process - condescending, unhelpful and dismissive. Do not spend your money here - you will regret it.