ComplaintsforBay Area Overhead Door Company, Inc

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  GDI garage doors installed a new ****** Pinnacle Steel door on my garage on April 28, 2022 for $7,731.50. The first time the door got wet I found that it fills with water and pours out water in the interior of the garage when the door is opened. I first contacted GDI at the end of September 2022 to ask them to fix it. They said it would need replacing and they would contact ********************************* to get a replacement. Since then I have called them every week or to and the answer is always the same. We are trying to contact the ****** quality department. Nothing has been done to fix the door.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered a wood carriage door back in *********** and the company installed the door on ********** while my home was still under construction. Since we did not have the construction done until last *********** we don't use the garage door regularly until we finally moved in on **********. Since we moved in, we started using the garage door regularly and the problem started shortly. The 1st one occurred on ********** as the wire of the opener got tangled we paid for emergency service at night for ***** 2nd time was two weeks after that with the garage could not close again that bay area technician fixed the track and loosen hinges, 3rd time happened again on ********** that bay area overhead sent a technician to fix the alignment of the track, 4th time ************ garage door can't close then bayarea technician claims the Genie motor they sold us was not good and proposal us to use Liftmasters. A week later in 5th time incident happened again, and the technician insisted the problem with the opener motor and wanted us to change it. On 02/09/2022, we finally decided to change to lifemasters opener, and today 02/15/2022, the garage door has problem again and we could not close it due to the wire tangled. We have to call an emergency service and paid $425 to get the door closed. That technician is from another company and mentions the installation of the motor was not done properly, wire track was missing a screw to secure the wire, and the springs installed were not strong enough to hold the heavy wood door. I want the company to provide a final solution to the garage door issues and reimburse for the emergency services fee we paid for others to fix the garage door. They should also refund us the money for the new liftmasters motor they installed for us. It seems like the issue of the garage door is not the issue of the genie opener.

• Initial Complaint

  12/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 4 garage doors from the Bay Area Overhead Door for my new construction houses in the City of *********** in December of 2020. The door sizes per the new construction building plans approved by the City of******** is 8x7, which was clearly explained to the staff name, ******, at Bay Area Overhead Door. The door estimate and cost were assessed based on the door size of 8x7 and per the approved City plans shown to ******. The plans were made available on the day **** the owner of the business came to measure the doors. The doors were order and the partial payment in the amount of $******** was paid to Bay Area Overhead Door. They were ready in January 2021, but due to construction delays, the installation of the doors was delayed for which I agreed to pay additional storage cost. Finally, doors installation scheduled for July 21, 2021 and the **** was scheduled to arrive on July 19 to verify the site, prior to installation on July 21st. I was supposed to meet **** on July 19th at 9 a.m., when I arrived on the job site, I found out he already left. I called ****, but no answer, so I called his office and spoke to ****** on 7/19/2021 at 9:32 a.m. and I was told the doors were wrong sizes 8x7'9" instead of 8x7 as per plan. I have asked ****** to get the doors fixed to right size at no cost to me and install it, since I told her to follow the plans. She said sure we will fix it. I don't know why **** didn't follow the plans. I have been following up since July 2021 and no response from any one. On 10/22/21, I emailed to follow up and **** called back and told me to fix the doors I need to pay more, but I told him it's not my mistake that he measured it incorrectly, didn't follow plans as requested and made the wrong doors. I explained to **** over the phone, but he wouldn't listen and since then he is not returning my calls or emails. I have followed up with number of emails. I would like refund because I don't trust he can fix the doors.

  Business response

  01/31/2022

  Consumer Response /* (-5, 8, 2022/01/05) */ So far, the issue has not been fully resolved. I have reached out to **** the owner of the business and he has provided few options in which the doors can be fixed and he is requesting additional money in the amount of $********. I have agreed to have the doors fixed at as much low cost as possible and asked if the price can be lowered, but so far, no response. I don't know the cost that is accessed by **** or his staff is true to what company is actually charging to fix the doors. I have requested company's invoice, but haven't received that eithers as of today, 1/5/2022. I'm hoping this can be resolved soon and at low cost to me as much as possible. Thanks, **** Business Response /* (1000, 9, 2022/01/13) */ The customer requested a preliminary estimate via email for various models of doors sized 8'0''x7'0'' on 11/23/2020. After reviewing the preliminary estimates we emailed, the customer requested an on-site appointment. An appointment was scheduled for 12/1/2020 pre-site inspection. At the time of the visit, the openings were not complete (only rough framed, no jambs), and they were larger than the 8'0''x7'0'' size the customer originally presented when she contacted our company. This discrepancy was discussed with the customer representative; the two options were for the customer to frame the openings down to the 8'0''x7'0'' size originally quoted or we could re-quote at the larger size. The customer opted not to frame down the openings. Per the customer's request, we sent a revised quote for the new size of 8'0''x7'9'' on 12/4/2020. The customer subsequently approved the quote for the new size on Monday 12/7/2020 at 11:42 am The customer delayed the installation of the doors numerous times. These delays prompted us to go out and revisit the jobsite. Upon arrival, the estimator discovered that the openings had been modified after our initial onsite visit, and now reflected a size of 8x7. These modifications meant that the 8'0''x7'9'' door the customer approved and ordered would no longer fit in these 8x7 openings. These 8'0''x7'9'' doors were approved by the customer and ordered to meet those exact specifications. We are not responsible for modifications made to the openings after the order was placed. We have been working with the customer to find a solution to her dilemma. We have sent several options to the customer, had many phone conversations and even an additional on-site consultation. As it stands now, we are waiting on the customer to inform us as to how she would like to proceed. She has been sent the following two options: Adjust the bottom section to accommodate the 8x7 opening and Purchasing a complete set of new sections accommodate the 8x7 sized openings We have presented these options at a significant discount in an effort to resolve her dilemma. Despite our best efforts, the customer appears to have followed through on her threat of a BBB complaint if we did not order new doors free of charge. We still hope that we can assist this customer and achieve a level of satisfaction. However, we cannot absorb the cost of a lack of communication between this customer and her general contractor.

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