ComplaintsforKru Interactive, Inc.
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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
KRU Interactive is a 'gaming company' that has been running a childhood game of mine for over a decade. They were a branch of US Nexon but eventually split off around the year ****. The game in reason is called Nexus: The Kingdom of the Winds. It is a subscription based game that cost 10$ a month to just play. I've been a customer for roughly 20 years, on and off. Recently, my real life brother, who also plays this game was permanently banned for reasons unknown. Along with him, my accounts were also banned, I believe due to IP or emial association. I've sent numerous tickets and messages but they won't even take time to acknowledge my complaint and look into this issue. This has happened to dozens of people and will probably continue to do so.This company is notorious for never responding to customer tickets, complaints or questions. In fact, us as a community, aren't even sure this is a legitimate gaming company at this point. I strongly suggest this business be investigated as it's a high possibility that they are no longer an official company and are simply just milking the community for money. If anything, I just want this company to understand that us, the players, are humans too. I'm all for banning someone for appropriate reasons, but to ban numerous customers who have invested so much money and time into their game, for no apparent reason or even notification of doing so, is heart breaking.Thank you, it is much appreciated.Initial Complaint
03/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
KRU *** does not update their online MMORPG called Nexus TK the Kingdom of the Winds.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.