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          Stevens Creek Hyundai has 1 locations, listed below.

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            Business ProfileStevens Creek Hyundai

            New Car Dealers

            Contact Information

            911 Capitol Expressway Auto Mall

            San Jose, CA 95136-1103

            Get Directions
            (408) 249-1200

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Products & Services

            This company's nature of business is Used Car Dealers

            Business Details

            Location of This Business
            911 Capitol Expressway Auto Mall, San Jose, CA 95136-1103
            BBB File Opened:
            2/25/2010
            Contact Information

            Customer Contact

            • Customer Service
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a used **** Cmax from Stevens Creek Hyundai.After payment and signing of the papers, I was told that there is only one key that the dealership had for this car. I took the key and the key was able to open the doors remotely and also let me start and drive the car. After coming home I realized that the keys that I received for the car are not genuine Manufacturer keys.. It looks like they are aftermarket keys. Here are the issues with the keys:1. I cannot get inside the car using the physical key. The physical key does not even go into the key slot on the driver side door handle.2. Restricts me to drive more than 80 mph 3. Cannot increase volume beyond 14.4. They are programmed as MyKey and not admin Key, so some features are disabled.I would like Stevens Creek Hyundai to provide me with Genuine Manufacturer Keys that work as Admin Keys for the car. As the owner of the car, I should have the Admin Keys to the car.I am happy to return the existing key in exchange for a genuine manufacturer key that is programmed as the Admin Key.
            Read 5 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kevin L

            01/30/2024

            Summary: Made appointment for urgent EPS issue, denied service at the dealership citing hybrid technician unavailable I came in for a steering-related problem for my plug-in hybrid, because EPS warning lights went on while I was driving in *********, ** before entering US-101, and steering failed soon after, almost killing all occupants onboard. My mechanic confirmed that the issue was caused by a faulty EPS assembly and falls under service bulletin 23-ST-003H. I made an appointment at Stevens Creek Hyundai days in advance, with my VIN, so they know that I have a hybrid coming in. But when the car arrived at Stevens Creek Hyundai at the time of appointment, the staff turned away telling us that the car could not be looked at because the hybrid technician was not in, and the nearest appointment is about 3 months away. There wasn't a loaner vehicle available either, so we were forced to continue driving a car whose steering could randomly quit again.We are extremely disappointed by how we were treated at the dealership. This is not an acceptable way of treating your customer.

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