ComplaintsforAM Airport Parking

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reserved a parking space initially from May **** and was charged the downpayment of $17.53 with balance of ***** due upon arrival, confirmation no. OG127359226. The next day I updated my reservation to returning May 13.Upon arriving prior to my flight May 2, there were no attendants but a sign posted just outside of the gate had a QR code and said to pay there, which I did. In the course of having some glitches with the code, it not only charged me again for the downpayment, but had me returning on May 14, which means I was charged an erroneous total of $112.45. It wasn't until the shuttle driver arrived and asked me for my credit card that I learned I wasn't supposed to pay by QR code. He wasn't authorized to credit my account and because I was leaving the country, I told him I would resolve issue upon return.Since my return May 13, I have tried repeatedly by phone, email and e-form to get AM Parking to resolve this issue, with no response other than a single e-form response saying they would be in touch. The only time I was able to get a live agent, I was told the owners would be made aware of the issue and that I was sending a follow-up email. My complaints are:The signage at the entrance causes confusion to the consumer about where/how to pay, and the lack of response, let alone resolution. No one should have to chase a business to get a response, especially when that business is at fault. I'm requesting a refund for the $26.06 I am owed not just because of principle but because I'm a freelance journalist which means I'm low income. Regardless, the lack of accountability from this business is unacceptable.

  Business response

  06/13/2023

  Dear valued customer,
  
  We sincerely apologize for the inconvenience you have experienced. It has come to our attention that you utilized a third-party website for your reservation and payment, over which we have no direct control or influence on their business operations. While we do receive customers from these platforms and offer shuttle services and parking spaces, the management and policies of these websites are separate entities.
  
  We would like to emphasize that if you had made your payment through our official website, www.AMairportparking.com, we would have been able to promptly resolve this issue on our end. However, since you utilized the services of ******* and Parkwhiz, which are third-party websites managed by other parking companies, it is advisable for you to directly contact them to rectify any overpayment made in error.
  
  Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding in this matter.
  
  Thank you for your cooperation.
  
  Best regards,
  
  *****
  Customer Service Representative
  

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