ComplaintsforClay Planet
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Complaint Details
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Initial Complaint
08/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered ceramic glazes from Clay planet on July 30th, package did not arrive when it was suppose to ,contacted them and was told they would look into it, after two weeks asked for my purchase to be refunded was told by ************************* that they would not refund my money until **** had investigated the missing package. Clay planet needs to refund my money for this purchase, The package was insured ******************** can file a claim with **** and recoup his loss on this. He doesn't seem to understand the missing package is his responsibility not mine. Clay Planet is one of the worst companies I have dealt with , ******************** has been unwilling to resolve this matter, in a timely manner. I will never order from them again , they have no concept of good customer service.Initial Complaint
03/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My order was canceled I contacted customer service to get my ******* **** emailed me back on the 3/2/22 saying it would be refunded by the end of the week, see in closed email. I have not received any refund as of yet and have not received any other ************** from them.Business response
04/01/2022
Business Response /* (1000, 5, 2022/03/21) */ Customer ordered the wrong product. One week later he called and said he had ordered the wrong item and could we cancel the order. We agreed. Our refunds are issued at the end of each week once they have been reviewed. Refund was issued on 3/14/22 and customer was informed of it being processed. Business Response /* (-10, 6, 2022/03/21) */ Business supplied email: ************************** Use this address for any contact with the Better Business Bureau
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.