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ComplaintsforOutsite Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is a hotel for co-working and co-living, neither of which are possible because of various issues. When I arrived at the property there were ants all over my room and in my bed and they bit me at night. During the day they had a full construction project and it was very noisy. I slept elsewhere for the night and asked for a refund for the full stay so I could stay elsewhere. They are saying I used the night even though I slept elsewhere and only refunding for unused nights. The communication took the full day and by the time they confirmed this, it was too late to book elsewhere and I had to stay another night, against my own will. However the hotel services and location have created a hostile environment with pests and unaccommodating and unhelpful staff who refuse to do anything about the issues and refuse a refund for the nights, saying they were used and only refunding for unused nights. I would like a full, 100% refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.