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ComplaintsforL.A Cada
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Two weeks ago I was kicked out of a drug and alcohol addiction program for not being back before curfew which I was there the whole time in my bed. The staff by the name of **** was aggressive and cussing. My belongings was back up and giving to me damaged wet and missing things. I have called corporate a few and talked to somebody but have got no calls in return. The place is a scam. The company needs to be ?? investigated quickly.Business response
04/21/2023
Dear BBB,
Thank you for bringing to our attention the complaint filed against **********. We take all feedback seriously and are committed to resolving any issues that our patients or customers may have. As healthcare providers, we are bound by strict HIPAA policies that do not allow us to disclose patient information without their consent. We take these policies very seriously and are committed to upholding them at all times.
At the same time, we are also concerned about the negative rating reflected on **********. We would like to work with you to address the complaint and find a solution that satisfies all parties involved. As such, we kindly request that we have a verbal conversation about this complaint, to better understand the specifics of the issue and determine how we can best address it. We are open to exploring any possible solutions that respect our patients' privacy while also ensuring that we are meeting our obligations to our customers and the BBB.
Thank you again for bringing this matter to our attention,and we look forward to working with you to resolve this issue.Customer response
04/24/2023
Complaint: 19907899
I am rejecting this response because:
Sincerely,
**************Business response
04/25/2023
We take our commitment to patient privacy and confidentiality seriously and understand the importance of complying with HIPAA policies. Therefore, we regret that we are unable to disclose any sensitive information from the patient's file without their consent. However, we are open to finding alternative solutions to address the complaint and ensure that our patients' needs are being met.
We would be more than happy to speak with you further about the specifics of the complaint and explore possible solutions that do not require the disclosure of sensitive patient information. For example, we could provide general information about our policies and procedures or discuss how we can improve our services moving forward.
Again, thank you for bringing this matter to our attention, and we apologize for any inconvenience this may have caused. Please let us know if there is anything else we can do to assist you in this matter.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.