Business ProfileforSwann Communications

I purchased 2 identical "12 Camera 16 Channel 4K Ultra HD Professional Professional *** Security System" top of the line *** security systems. It took about 6 months to install them and they both failed within 1 year of usage. Swann will not provide me information regarding the repair of one of the *** units. Swann said the other unit had a motherboard failure and need to purchase a new ***. Swann supposedly sent the repaired unit back 2 weeks ago with no tracking information and still have not received the unit. I feel they should both technically fall under warranty since they failed with 1 year of usage. I have attempted to get this resolved with *** rep *** who does not answer my questions regarding their status. *** closed me *** ticket prematurely as we are still currently trying to resolve the *** and this blocks all communications from me to SWANN regarding these units. *** will temporarily reopen the ticket to send a single response to complaints that I have filed against her at SWANN and then close them again which blocks all my communications back to her. I seem unable to get any supervisor/manager help to resolve any of this even after numerous employee complaints and countless phone calls attempting to reach an actual person at Swann Communications. I call customer support and it automatically puts me in a queue for a call back, which calls me back hours later to say a customer rep is available to help me and then hangs up on me. It really appears that SWANN COMMUNICATIONS is blocking most if not all communication attempts from customers to reach the help and support needed to resolve issues. Both numbers to HR, Accounting and shipping/receiving are blocked/dropped. **************** line does not work and I get no response back after emailing and filing numerous employee complaints only to be forced dealing with the same employee creating the issues. This is an EPIC disaster from a security company with 24/7 support!