ComplaintsforUnice Hair
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The products I receive is not as described. I was supposed to get a human hair with and it is obviously a synthetic doll hair wig and also it is very small made for a child. I contacted you nice to return the item for for refund, but no one has contacted me for a return label to their company for my refund and is getting close to the 30 day Refundwindow.Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a wig from the company, when I received the wig it looked nothing like the advertisement. I tried it on it was too small and the knots were over bleached and is a bit orange down the shaft of the hair. I immediately sent an email to the company requesting a return label, as they advertise 30 day free return. They replied once asking for pictures of the wig. I sent pictures and have not received a response or the return label. I have reached out several more times and still no responseInitial Complaint
06/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchase a wig from a company that goes by the name Unice on 05/05/2024 In the amount of $115.34 and they charged me twice. They also canceled my order claiming insufficient funds. My order number is UM657238354743662877 I did attempt to contact them via email and phone no response. My account is now in the negative and I not only need but want my money back.Initial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hi purchase two wigs on February the 4th set up payments through zip pay two payments have been taken off my card for $45 and some change still have not received the merchandise try to track the tracking number that they gave me was unsuccessful can't get anybody on the phone they say it's a texting service and still there's no reply but zip payment is still trying to charge my credit card $45 for the payment arrangements that were set up but I still don't have my merchandise so I stopped the payment on the credit cardInitial Complaint
03/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This company will not stay sending me their ads 3 or 4 times a day. I have blocked them and reported them and its done no good. I am just sick of it. They need to stop. Im a beautician and I will never ever want a wigInitial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a wig off unice and i got weird messages about my wig and then a email with phone numbers that dont work, i can not get a hold of them. They wont give me a refund or give me the wig so its all a mess ive been trying for a week today to contact them and nothing.Initial Complaint
03/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a product from this company and it arrived 1/26/24. The product was not as described so I asked to return the item. The company emailed me a label to return item and it was mailed back to them and received by them on 2/5/24. After they received the item they no longer responded to me emails and have yet to refund me the amount is $145.73. They have kept the returned item along with my money and will not respond to any of my multiple emails. I have filed a complaint with my credit card company.Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Can someone please help me I never received my order from UNice . The order # is UM639614036379572680. I called **** and they advised me to call the company **** has it as being delivered but I never received my package . I check all around outside my home and no package was found. I have paid your company over $376.38 for my order and I never receive the package. Im not sure what happened to the package but I would like to request a refund since I never received the merchandise that was shipped Please call me **********Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
January 11, **** I purchase a wig from this company, I received a text confirming my order, along with a email as well as confirmation once my order was completed. The money was deducted from my account. It advised my order will be shipped 3-5 business days. I woke up the next morning to an alarming emails requesting $93.00 a remaining balance. I do not owe this company any balance and the product should be delivered and the price that was displayed on their site , confirmed, and charged needs to be honored. I am I business owner myself Ive priced items at **** before in error and guess what a customer got a free pair a jeans. The customer should not be punished for a companies wrong doing. The details were directly on their website I got a text went to look at the deals seen one I liked and made the purchase. This is very unprofessional and insulting. Order No. UM630766315178694586Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased goods from a company name Unicehair.com, I got the product and the first time I installed on my head and started to brush through it , hair just keep coming out , I paid over $200 and the hair just continues to shed , I cant use the hair because its shedding everywhere I mean its all over my house by the end of the night, I contacted the company and they stated I can return it but I been waiting over a month now and still havent received a return label, I was scammed by this company with false advertisement
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Contact Information
Customer Complaints Summary
184 total complaints in the last 3 years.
37 complaints closed in the last 12 months.