Online Retailer
Selfie LeslieThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased goods from selfie Leslie on June 24th 2024 for $589.59. The package never arrived and the company has refused to offer a refund even though the shipment tracking number confirms the package was never delivered. I have not received any compensation to date.Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I returned an item and they received the item over a week ago but still have not initiated my refund. They are holding my money despite already having the item and acknowledging they have the item. They do not provide any updates as to when I will be getting my refund. I have never experienced a return quite like this where I send the item back, the say they have the item and then still do not initiate my refund.Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
ORDER# SF486849 I purchased a dress and returned it, but I still haven't received my refund after the return was received on June 3. The website states that the refund could take up to 2 weeks, but when I emailed them to confirm they received it, they replied that the refund would take 2 weeks plus 10 additional days. It is unacceptable that they wouldn't issue my refund immediately, especially since they reviewed the order to respond to my email. Whether short-handed or not, they should not be allowed to hold onto my money until they feel like giving it back. I expect my refund IMMEDIATELY.Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased $575.59 USD of dresses on March 25, 2024. My order (SF447943) did not arrive until Tuesday, April 16, 2024. I attempted to initiate a return but was unable to print the return label. The website says I must generate [my] return label within 14 days of receiving [my] order, and I am still within this ******, but my attempts are met with the message contact costumer support. I sent an email to ********************************** Monday, April 22, 2024 at 12:12pm and have yet to receive a response. Additionally, I called the number ************ twice within the listed business hours on Tuesday, April 23, and had no response. My 30-day grace ****** for returns is about to end, but I should not be punished and unable to complete my returns due to the lack of response from the companys support team and the website error that has rendered me unable to initiate my return.Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased an item from this company that was defectively made. It was a dress with a design that upon arrival I realized was made out of heavy metal. My measurements match the size chart to the inch and this dress fell off of my chest because it was a strapless dress designed with a heavy metal insert at the front. I reached out to the company that day, requesting that despite the item being a final sale, because of the defect if they would issue a refund or give a credit. They told me I would get credit for the item if I sent it back. I mailed the return on April 17th, and after weeks went by without any word from the company, I looked up the return status online. Selfie Leslie had not marked the return as received despite the **** notification showing that on April 24th it was awaiting delivery. I emailed the company to inquire why after a week of the awaiting delivery notice, nothing had been done. The company responded to me that they were able to confirm the delivery occurred on April 24th and that they had "refunded" me the payment minus their outrageous $9.75 that they charged me to return their defectively created item. I immediately responded to the email asking why I was charged a processing fee when I was told that I was to be given instore credit? The company ignored my questions and condescendingly said the same thing as they had in their previous email: "If you need any further assistance, feel free to reach out. We're here to help!" ************ seems to be some sort of scam. They only allow returns to be filed after 14 days. I am so unhappy with this experience, I will be emphatically and outspokenly advocating for no one to ever use this company. All this company needed to do was to either issue in store credit (what they said they would do) or refund the full amount due to their faulty design. Instead they had a shady return process that I had to follow up on, only for it to be mishandled and for me to be gaslight through follow up email.Business response
05/30/2024
Hi ******,
We're so sorry to hear about the unpleasant experience you had with the faulty item and our returns process. It looks like we accidentally sent over a return label for a refund instead of store credit so that is why the return fee was charged. No worries, though, the refund for the $9.75 return fee was issued on 5/3/24.
Also, we apologize about the delay in receiving your initial refund, please note though, that there is a 2-3 week processing period for all returns and that is why your return had not been processed yet.
Please reach out to us if you have any further questions or concerns. Thank you.
Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a dress from this company. It came in and it was way too big and very cheap. I communicated with the company about my desires of getting an exchange. They told me that I couldnt exchange it as originally stated on the website, then said i can get store credit to purchase the product i was exchanging it for. I told them no, I would like a refund. It states on the website i can get a refund. Since saying i want a refund they have not replied to a single email, i found their social media and have reached out but they are not responding and deleting my comments warning others. I found out there are other women who are dealing with the same situation. Ive nonstop emailed them and i still havent gotten a response SINCE stating i want a refund. I added just a few examples of other women dealing with the same problem.Initial Complaint
04/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Im trying to place an order but my order keeps getting refunded. Ive emailed them over and over to try to get my order placed and get no response. All the phone numbers listed online are bogus. This company is an absolute scam!Business response
04/24/2024
Hi *******,
We're sorry about the lack of communication. It looks like you filed a chargeback for fraud on your second order. Unfortunately, in this case, we cannot accept any new orders from you. We're so sorry about that.
Initial Complaint
04/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Never received order. Took my moneyBusiness response
04/24/2024
Hi ********,
Oh no, we're sorry to hear about the delivery issue! According to **** tracking, it looks like the package was returned to sender because the addressee was unknown at the shipping address. We will issue a refund once the package arrives back at our warehouse, and it is processed by our team.
Initial Complaint
04/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered several dresses that do not fit. The Selfie Leslie Website will not allow me to process a return, even though I am within the 30 day return/exchange policy. I've sent several emails to their customer support team and have not heard back or even received an automated reply. There is no phone number to contact this company if you have any issues.Business response
04/24/2024
Hi,
We're so sorry about the delay in response! We are currently short-staffed so we have been experiencing delays in our email responses. We will go ahead and send over your shipping label ASAP.
Initial Complaint
03/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a dress that was on sale. The dress came totally damaged and unwearable. I spoke to customer service to either return for store credit or return for a refund and they said because its a sale item there is nothing they can do. I paid for a fully damaged item.Business response
03/13/2024
Hi ******,
We are sorry for the faulty item. A refund for your item was issued on 2/24/24 and a refund for the return fee was issued on 2/26/24.
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Contact Information
Customer Complaints Summary
21 total complaints in the last 3 years.
14 complaints closed in the last 12 months.
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