ComplaintsforSelfie Leslie

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I returned an item and they received the item over a week ago but still have not initiated my refund. They are holding my money despite already having the item and acknowledging they have the item. They do not provide any updates as to when I will be getting my refund. I have never experienced a return quite like this where I send the item back, the say they have the item and then still do not initiate my refund.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ORDER# SF486849 I purchased a dress and returned it, but I still haven't received my refund after the return was received on June 3. The website states that the refund could take up to 2 weeks, but when I emailed them to confirm they received it, they replied that the refund would take 2 weeks plus 10 additional days. It is unacceptable that they wouldn't issue my refund immediately, especially since they reviewed the order to respond to my email. Whether short-handed or not, they should not be allowed to hold onto my money until they feel like giving it back. I expect my refund IMMEDIATELY.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased $575.59 USD of dresses on March 25, 2024. My order (SF447943) did not arrive until Tuesday, April 16, 2024. I attempted to initiate a return but was unable to print the return label. The website says I must generate [my] return label within 14 days of receiving [my] order, and I am still within this ******, but my attempts are met with the message contact costumer support. I sent an email to ********************************** Monday, April 22, 2024 at 12:12pm and have yet to receive a response. Additionally, I called the number ************ twice within the listed business hours on Tuesday, April 23, and had no response. My 30-day grace ****** for returns is about to end, but I should not be punished and unable to complete my returns due to the lack of response from the companys support team and the website error that has rendered me unable to initiate my return.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an item from this company that was defectively made. It was a dress with a design that upon arrival I realized was made out of heavy metal. My measurements match the size chart to the inch and this dress fell off of my chest because it was a strapless dress designed with a heavy metal insert at the front. I reached out to the company that day, requesting that despite the item being a final sale, because of the defect if they would issue a refund or give a credit. They told me I would get credit for the item if I sent it back. I mailed the return on April 17th, and after weeks went by without any word from the company, I looked up the return status online. Selfie Leslie had not marked the return as received despite the **** notification showing that on April 24th it was awaiting delivery. I emailed the company to inquire why after a week of the awaiting delivery notice, nothing had been done. The company responded to me that they were able to confirm the delivery occurred on April 24th and that they had "refunded" me the payment minus their outrageous $9.75 that they charged me to return their defectively created item. I immediately responded to the email asking why I was charged a processing fee when I was told that I was to be given instore credit? The company ignored my questions and condescendingly said the same thing as they had in their previous email: "If you need any further assistance, feel free to reach out. We're here to help!" ************ seems to be some sort of scam. They only allow returns to be filed after 14 days. I am so unhappy with this experience, I will be emphatically and outspokenly advocating for no one to ever use this company. All this company needed to do was to either issue in store credit (what they said they would do) or refund the full amount due to their faulty design. Instead they had a shady return process that I had to follow up on, only for it to be mishandled and for me to be gaslight through follow up email.

  Business response

  05/30/2024

  Hi ******,

  We're so sorry to hear about the unpleasant experience you had with the faulty item and our returns process. It looks like we accidentally sent over a return label for a refund instead of store credit so that is why the return fee was charged. No worries, though, the refund for the $9.75 return fee was issued on 5/3/24.

  Also, we apologize about the delay in receiving your initial refund, please note though, that there is a 2-3 week processing period for all returns and that is why your return had not been processed yet.

  Please reach out to us if you have any further questions or concerns. Thank you.

   

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a dress from this company. It came in and it was way too big and very cheap. I communicated with the company about my desires of getting an exchange. They told me that I couldnt exchange it as originally stated on the website, then said i can get store credit to purchase the product i was exchanging it for. I told them no, I would like a refund. It states on the website i can get a refund. Since saying i want a refund they have not replied to a single email, i found their social media and have reached out but they are not responding and deleting my comments warning others. I found out there are other women who are dealing with the same situation. Ive nonstop emailed them and i still havent gotten a response SINCE stating i want a refund. I added just a few examples of other women dealing with the same problem.

• Initial Complaint

  04/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Im trying to place an order but my order keeps getting refunded. Ive emailed them over and over to try to get my order placed and get no response. All the phone numbers listed online are bogus. This company is an absolute scam!

  Business response

  04/24/2024

  Hi *******,

  We're sorry about the lack of communication. It looks like you filed a chargeback for fraud on your second order. Unfortunately, in this case, we cannot accept any new orders from you. We're so sorry about that.

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Never received order. Took my money

  Business response

  04/24/2024

  Hi ********,

  Oh no, we're sorry to hear about the delivery issue! According to **** tracking, it looks like the package was returned to sender because the addressee was unknown at the shipping address. We will issue a refund once the package arrives back at our warehouse, and it is processed by our team. 

• Initial Complaint

  04/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered several dresses that do not fit. The Selfie Leslie Website will not allow me to process a return, even though I am within the 30 day return/exchange policy. I've sent several emails to their customer support team and have not heard back or even received an automated reply. There is no phone number to contact this company if you have any issues.

  Business response

  04/24/2024

  Hi,

  We're so sorry about the delay in response! We are currently short-staffed so we have been experiencing delays in our email responses. We will go ahead and send over your shipping label ASAP.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a dress that was on sale. The dress came totally damaged and unwearable. I spoke to customer service to either return for store credit or return for a refund and they said because its a sale item there is nothing they can do. I paid for a fully damaged item.

  Business response

  03/13/2024

  Hi ******,

  We are sorry for the faulty item. A refund for your item was issued on 2/24/24 and a refund for the return fee was issued on 2/26/24.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is an absolute SCAM and I wish I had read these reviews before ordering. I see this same scam has happened to another customer as after I placed my order it was shipped out 2 weeks later and DID NOT HAVE MY ADDRESS ON THE ****** It had ONLY THE CITY on the label as shown by ***** These idiots have no structure to their warehouse shipment and have ZERO customer care. When I reached out to the company (which has no contact info other than a website, the phone number listed here is false) they said it was MY FAULT and that they could do nothing about it. They refused to offer any help and said my order was returned and that I would have to place a new order. I bought these items for my HONEYMOOB that is in a few days and these people have absolutely no human decency to realize their incompetence affects their customers. I will be doing everything in my power to ensure they get shut down and no one gets scammed by them again. Absolutely DO NOT order from them despite how cute the pictures look. They are completely a fake company with ZERO INTEGRITY.

  Business response

  01/25/2024

  Hi ******,

  We apologize for the delivery issue. Unfortunately, we have no control on whether **** returns your package to sender. According to the tracking page, the package was returned to sender because the addressee was unknown at the shipping address you provided. This means that someone may have turned down your package, so it was sent back. We attached the shipping label to the email we sent you, where you can see we used the shipping address you provided. Also, your order was shipped out the same day you placed your order, 1/21/23. It seems there was an error on ****'s part when delivering your package. Unfortunately, as we previously mentioned, when packages get returned to sender, they automatically go back to our warehouse, get refunded and sorted back into stock. It is difficult to locate one package among the many that we receive daily, so any packages that get returned to sender are automatically refunded. Also, please note that you were issued a full refund for this order once we received it back at our warehouse.

  Customer response

  02/06/2024

   
  Complaint: 21085413
  
  I am rejecting this response because: the company fails to accept FULL responsibility for their negligence of quality shipping procedures and is blaming it on the postal service. THE COMPANY provided the wrong address on the box. I have never in my entire time living at my house had a package rejected. When you don't take ownership of your lack of customer care and quality assurance it shows the lack of integrity you have as a business and causes customers to distrust doing business with you. I will encourage everyone to not order from this company not only due to my experience, but due to how they've responded by absolute BSing the entire dispute. 

  Thanks for the refund and the opportunity to give my money to companies that deliver my packages.

  
  Sincerely,
  
  *******************************

  Business response

  02/12/2024

  Hi ******,

  We apologize for the delivery issue. We provided the address you provided us to ***** Unfortunately, we have no control over whether they return a package to us. Your package was refunded once we received it, as we do with all other packages that get returned to sender by *****

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩