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Business Profile

Online Retailer

Selfie Leslie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/2/25, I placed an order on Instagram for Selfie Leslie's "store" and spent close to $250 on seven dresses. This is my first order with the business and it was made easy because it was it was through the Instagram app. When I received my order on 3/5/25, most of the dresses did not fit or fit weird, so I reached out to the merchant on Instagram to inquire about a return on 3/6/25 with no response. I then sent an email to them on 3/7 and received a response. On Instagram, it says the merchant's return policy was ************************************************************************ my entire order was marked as "Final Sale" and then proceeded to quote their pricing strategy to me. NOWHERE in my order process, email confirmation, or order shipment did it say any part of my order was "Final Sale." I find this highly deceptive, borderline fraud because I would not have placed that big of an online order for clothing I've never ordered before without knowing my size or quality of items. I have filed a dispute with my credit card company and I need some sort of change to their online store with Instagram so this doesn't happen to other customers.

  • Initial Complaint

    Date:03/11/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 3/8/25. When I logged into my account I had $10 rewards and the site claimed there was free shipping on the weekend for all orders. When I went to place my order my $10 did not apply and in order to get free shipping I had to use *** pick up (this was false advertising). All I want is my $10 refunded.

    Customer Answer

    Date: 03/11/2025

    I made a complaint against Selfie Leslie. Dispute was resolved.

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased goods from selfie Leslie on June 24th 2024 for $589.59. The package never arrived and the company has refused to offer a refund even though the shipment tracking number confirms the package was never delivered. I have not received any compensation to date.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned an item and they received the item over a week ago but still have not initiated my refund. They are holding my money despite already having the item and acknowledging they have the item. They do not provide any updates as to when I will be getting my refund. I have never experienced a return quite like this where I send the item back, the say they have the item and then still do not initiate my refund.

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER# SF486849 I purchased a dress and returned it, but I still haven't received my refund after the return was received on June 3. The website states that the refund could take up to 2 weeks, but when I emailed them to confirm they received it, they replied that the refund would take 2 weeks plus 10 additional days. It is unacceptable that they wouldn't issue my refund immediately, especially since they reviewed the order to respond to my email. Whether short-handed or not, they should not be allowed to hold onto my money until they feel like giving it back. I expect my refund IMMEDIATELY.

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased $575.59 USD of dresses on March 25, 2024. My order (SF447943) did not arrive until Tuesday, April 16, 2024. I attempted to initiate a return but was unable to print the return label. The website says I must generate [my] return label within 14 days of receiving [my] order, and I am still within this ******, but my attempts are met with the message contact costumer support. I sent an email to ********************************** Monday, April 22, 2024 at 12:12pm and have yet to receive a response. Additionally, I called the number ************ twice within the listed business hours on Tuesday, April 23, and had no response. My 30-day grace ****** for returns is about to end, but I should not be punished and unable to complete my returns due to the lack of response from the companys support team and the website error that has rendered me unable to initiate my return.

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from this company that was defectively made. It was a dress with a design that upon arrival I realized was made out of heavy metal. My measurements match the size chart to the inch and this dress fell off of my chest because it was a strapless dress designed with a heavy metal insert at the front. I reached out to the company that day, requesting that despite the item being a final sale, because of the defect if they would issue a refund or give a credit. They told me I would get credit for the item if I sent it back. I mailed the return on April 17th, and after weeks went by without any word from the company, I looked up the return status online. Selfie Leslie had not marked the return as received despite the **** notification showing that on April 24th it was awaiting delivery. I emailed the company to inquire why after a week of the awaiting delivery notice, nothing had been done. The company responded to me that they were able to confirm the delivery occurred on April 24th and that they had "refunded" me the payment minus their outrageous $9.75 that they charged me to return their defectively created item. I immediately responded to the email asking why I was charged a processing fee when I was told that I was to be given instore credit? The company ignored my questions and condescendingly said the same thing as they had in their previous email: "If you need any further assistance, feel free to reach out. We're here to help!" ************ seems to be some sort of scam. They only allow returns to be filed after 14 days. I am so unhappy with this experience, I will be emphatically and outspokenly advocating for no one to ever use this company. All this company needed to do was to either issue in store credit (what they said they would do) or refund the full amount due to their faulty design. Instead they had a shady return process that I had to follow up on, only for it to be mishandled and for me to be gaslight through follow up email.

    Business Response

    Date: 05/30/2024

    Hi ******,

    We're so sorry to hear about the unpleasant experience you had with the faulty item and our returns process. It looks like we accidentally sent over a return label for a refund instead of store credit so that is why the return fee was charged. No worries, though, the refund for the $9.75 return fee was issued on 5/3/24.

    Also, we apologize about the delay in receiving your initial refund, please note though, that there is a 2-3 week processing period for all returns and that is why your return had not been processed yet.

    Please reach out to us if you have any further questions or concerns. Thank you.

     

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dress from this company. It came in and it was way too big and very cheap. I communicated with the company about my desires of getting an exchange. They told me that I couldnt exchange it as originally stated on the website, then said i can get store credit to purchase the product i was exchanging it for. I told them no, I would like a refund. It states on the website i can get a refund. Since saying i want a refund they have not replied to a single email, i found their social media and have reached out but they are not responding and deleting my comments warning others. I found out there are other women who are dealing with the same situation. Ive nonstop emailed them and i still havent gotten a response SINCE stating i want a refund. I added just a few examples of other women dealing with the same problem.

  • Initial Complaint

    Date:04/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im trying to place an order but my order keeps getting refunded. Ive emailed them over and over to try to get my order placed and get no response. All the phone numbers listed online are bogus. This company is an absolute scam!

    Business Response

    Date: 04/24/2024

    Hi *******,

    We're sorry about the lack of communication. It looks like you filed a chargeback for fraud on your second order. Unfortunately, in this case, we cannot accept any new orders from you. We're so sorry about that.

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received order. Took my money

    Business Response

    Date: 04/24/2024

    Hi ********,

    Oh no, we're sorry to hear about the delivery issue! According to **** tracking, it looks like the package was returned to sender because the addressee was unknown at the shipping address. We will issue a refund once the package arrives back at our warehouse, and it is processed by our team. 

Selfie Leslie is NOT a BBB Accredited Business.

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