ComplaintsforAnita's Spirits Gas Station
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Accidentally put my card in a pump and didn't pump gas. The merchant took $ 150 and held it in pending transactions for days when I have rent due and expenses that need to be paid and they still have not given it back. It has been more than 3 days. I believe that the company is borrowing money without my consent and need immediate reimbursement so I can pay my bills.Business response
03/13/2024
To answer to your letter dated March 04,
Usually when someone uses the credit card on the pump the credit card company e.g.: master, visa, American express. puts a hold on the card of $ 150.00. But they release it after 24 to 36 hours. This is normal and happens in every transaction that is done on the pump at every gas station. But if you come inside the store you can avoid this situation. Since you prepay only for the amount you get gas.
In this situation I think the customer did get his money back he can always check with his bank. If he is still in denial of this situation he can send us a copy of his bank statement for proof.
Thank you,
S***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.