Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went in for an alignment and 3 hours later I was told they cannot complete alignment because of weight issue. There is 10lbs of stuff in car and they claim to take stuff out and make new appointment. Two issues here, 10lbs does not throw car ?? off and they could have removed and done job but I doubt that was issue or even offered. It is simply sad we cannot provide customer service anymore.Business response
03/20/2023
good afternoon,
we just reviewed the complaint, customer was here without appointment, was advised would be done in the afternoon. when vehicle was on alignment rack, tech noticed camber was off a lot due to excessive weight.
it was a a lot more then what he is saying, rear was sagging down, did not complete the alignment because it was going to be off after customer unloaded vehicle. offered customer to bring back after unloading and offered him a $20.00 discount.
stated he was going to take it elsewhere.
Thank you,
Initial Complaint
01/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I had purchased a brand new vehicle from Nissan Santa Maria on 12/17/2021, the 2022 Nissan Frontier Pro-4X with Premium upgrade model. I live in San Francisco, CA and the vehicle was delivered to me from Santa Maria, CA. Upon receipt I was first never given a copy of the purchase documents and I was told I would be sent a copy but till this day I have yet to receive anything. The following day after receipt of the vehicle I had discovered that the power side mirrors and the heated side mirror was option was missing from the vehicle which was advertised to me prior to purchase. I had called in to the dealership on the 18th to advise of the missing upgrades and I was told by the sale representative to contact the headquarters to remedy the issue. I had called and left a message to the headquarters in Tennessee with customer affairs. On 12/21/2021 a Nissan rep reached out to me and gave me a claim number (#:45351155) then directed back to the dealership. I reached out to the dealership and they stated they would get back to me. I sent an email 12/23/2021 to keep a written record. I sent a follow up email on 1/10/2022 and still no response as of 1/24/2021.Business response
01/25/2022
Working with Nissan factory to see how we can fix the power mirrors
Thank You
M*** ****** Tell us why here...
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1001 E Battles Rd
Santa Maria, CA 93454-8051
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.