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ComplaintsforImpo International LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered 2 pair of shoes on the wesite impo.com for a total of 76.41. I received an order confirmation by email, an email stating both pair of shoes had shipped along with the tracking number and finally an email from FedEx when the package was delivered (photo included of package on porch). When I opened the package their was only one box with one pair of shoes in it. All emails indicate onmly one tracking number and one package to be delivered. I tried to contact the company by twice by email and they did not respond. The package contained only a packing list (both pair of shoes listed) but did not have any contact info for customer service. I did find a phone number for them on the website and called that number hoping to reach customer service on 1/29/24. The phone rang several times and then went to an answering machine that asked you to leave a message and someone would get back to me. I left my name and phone number and why I was calling. I have not received any return call. I would like the merchandise that I paid for and if not a refund for the one pair of shoes not in the order. Since I was unable to resolve this with the company directly I contacted my credit card company to file a dispute for the amount of the second pair of shoes. I am hoping you can help resolve this problem.Business response
01/30/2024
WE HAVE E-MAILED CUSTOMER ASKING WHAT PAIR SHE WAS SHORTED AS HER E-MAIL DOESN'T STATE WHAT PATTERN IT WAS THAT SHE WAS SHORTED.
WE WILL ISSUE CREDIT FOR THE ONE PAIR ONCE WE RECIVE A RESPONSE BACK FROM CUSTOMER
THANKS
J****
IMPO
Customer response
01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21219694, and find that this resolution is satisfactory to me.
Regards,
B****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.