Business Profile
Metal Art
Fine Art AmericaThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
10/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for a FREE account with Fine Art of America many years ago. Last year on Oct. 17, 2023 they charged my bank account $30 for a premium membership. I contacted support on this error and received an email that my account was now closed (which it is, I get this message when I try to log in). They did not refund the money but I accepted that since I was hoping to be done with this now. I was just charged again the $30 premium membership fee when my account is still closed and I have never had any contact with them or their website since last year. I have contacted them again but have not received a response.Initial Complaint
05/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed Order #******* on 23 March 24. Never received a tracking e-mail as promised. No one is responding to my repeated requests for contact through ***************** It has been ****************************************************************** to request a refund, despite never receiving the product.Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
This business did a print job for me and all of the items in my order were printed with the wrong colors (I got a ** Flag with hot pink stripes instead of red stripes). All 3 items in my order are not what I ordered based on the pictures in the website. I provided pictures when asked and they have since ignored all communication over the phone and by email. I demand a refund of my full purchase price.Product_Or_Service: Beach towels Order_Number: ******* Account_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I ordered a shirt for my son from this website. Upon ordering I was advised that my order would be created within 2-3 business days and would ship when production was ready. I completed the order the evening of June 11th, 2020, and was fully expecting the order to ship by Wednesday June 17th. I gave the company until today as an appeasement that perhaps they are running somewhat behind schedule. After receiving no word about my order or shipment I called and spoke with customer service and was told my order would take ***** business days to ship instead of the 2-3. At this point I had said they had a responsibility to accurately represent their decreased capacity to their customers and to provide that information before the time of purchase or on their invoice. I asked to be transferred to someone who could either cancel my order and refund my money right then, or could help me expedite the order immediately. When I asked to speak to someone beyond the support staff they refused and said they had submitted my request to terminate my order and I receive an email within 2-3 business days. I stated that was unsatisfactory and not to my liking. The representative, *******, very rudely stated there was nothing more she could do. I once again explained that this course of action was not appropriate as with PayPal transactions funds can be sent immediately and I had not confirmed cancellation of my order. At this point no services were rendered and the business is holding on to my money. The business is still advertising 2-3 day order fulfillment with no additional information pertaining to longer waits due to Covid-19.Product_Or_Service: T Shirt Printing Order_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I ordered my item on the first of May, and the item was supposed ** to have shipped on the 6th. I was supposed to be informed of when it shipped. However, I have no notification of its shipment and my several attempts to find out where it is have not been answered.I simply want my item.Product_Or_Service: Art ***** Order_Number: ******* Account_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I placed an order for Father's *** on March 26, 2020. According to my order, it was due to ship within 3-4 business days as per the website. According to my invoice, the actual ship date is June 6, 2020. I first contacted them on June 5th to get an order status. I received a reply that they have been overwhelmed with normal order volumes and they are actually taking ***** days to product. I sent several more emails again to be told that due to Covid, they are taking longer than normal. (total of 7-8 more emails). I tried calling, but was forced to leave a voice mail and never received a call back. Today, I finally spoke to a live person and was told that as of today, I am passed the 14 maximum and my order should ship today and I will receive a tracking number but worse case scenario it may ship tomorrow but that was worse case. I was offered a refund of my order but since I can not get these prints anywhere else and they are a special gift for a special father, I asked for a refund of the shipping because of the delay. I was told they could not refund the shipping. I then asked if they don't ship out tomorrow, then what do I do and I was told to call back. I asked if they do ship out, how long before I receive them and I was told **** business days. OMG I explained that these shipping issues need to be relayed to customers before purchase. I would have NEVER purchased knowing it would take so long to print (not hand paint) a picture and put it in the mail.Product_Or_Service: Prints Order_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I ordered a high-resolution photograph from Fine Art America and the product I received was so low-resolution it looked more like a dull pencil drawing that does not resemble the item posted on the *** web site. The company refunded the price of the item, but refuses to return my $13.95 shipping fee. I would never have ordered this item if I'd known it wouldn't look like the artist's original photograph and have indicated this to ***. The customer support person (who I think is the manager) refuses to reply to my emails asking for the return of my shipping fee, after they told me they would "refund (me) in full."Product_Or_Service: Bouquet 01 by ***************************** Order_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I ordered metal prints on or around Sept 4. The website stated that the order would ship in 2-3 business days. After 10 business days I contacted the company and they said orders were delayed. I contacted the again after 3 weeks and they said it shipped and gave me a tracking number. The tracking info states that it has been in ******* since 9/25. We still haven't received the Artwork despite the company collecting ******* the day of the order being placed.Product_Or_Service: Metal prints Order_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I made an online order to Fine Art America for two face masks and two framed prints on 6/20/20. I was charged for the entire order on that date. After a few weeks, they still had not shipped my framed prints and I called to inquire the status of the shipment. The projected shipping was supposed to only be about a week so I canceled the order. They did indeed refunded the money for my prints but not for the shipping which was charged at $37.95. Some of that $37.95 was for shipping the face masks but I should not have to pay for shipping of prints I did not receive. I called Fine Art America, I filled out an online complaint and emailed them twice about this and they have not refunded my money yet. I did tell them I would complete a complaint with the BBB if they did not respond to me which is where we are now.Product_Or_Service: shipping dispute Order_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I am unable to access my web site on their platform. I have made numerous calls and emails to no avail. I have talked to their so called customer service, but they say they can not help the artists on the site only the people buying art. Their password retrieval system never emails me the promised new password. I have not heard from them since October 2019. I do not know if they are making sales and sending the money to someone else or keeping it themselves or not making sales. I wanted to change some of the pictures on the site and have no longer any access. No reply to calls or emails. I am beyond myself with worry.Product_Or_Service: *** services
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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