ComplaintsforFine Art America
Art
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed Order #******* on 23 March 24. Never received a tracking e-mail as promised. No one is responding to my repeated requests for contact through ***************** It has been ****************************************************************** to request a refund, despite never receiving the product.Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I ordered my item on the first of May, and the item was supposed ** to have shipped on the 6th. I was supposed to be informed of when it shipped. However, I have no notification of its shipment and my several attempts to find out where it is have not been answered.I simply want my item.Product_Or_Service: Art ***** Order_Number: ******* Account_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I placed an order for Father's *** on March 26, 2020. According to my order, it was due to ship within 3-4 business days as per the website. According to my invoice, the actual ship date is June 6, 2020. I first contacted them on June 5th to get an order status. I received a reply that they have been overwhelmed with normal order volumes and they are actually taking ***** days to product. I sent several more emails again to be told that due to Covid, they are taking longer than normal. (total of 7-8 more emails). I tried calling, but was forced to leave a voice mail and never received a call back. Today, I finally spoke to a live person and was told that as of today, I am passed the 14 maximum and my order should ship today and I will receive a tracking number but worse case scenario it may ship tomorrow but that was worse case. I was offered a refund of my order but since I can not get these prints anywhere else and they are a special gift for a special father, I asked for a refund of the shipping because of the delay. I was told they could not refund the shipping. I then asked if they don't ship out tomorrow, then what do I do and I was told to call back. I asked if they do ship out, how long before I receive them and I was told **** business days. OMG I explained that these shipping issues need to be relayed to customers before purchase. I would have NEVER purchased knowing it would take so long to print (not hand paint) a picture and put it in the mail.Product_Or_Service: Prints Order_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I ordered a high-resolution photograph from Fine Art America and the product I received was so low-resolution it looked more like a dull pencil drawing that does not resemble the item posted on the *** web site. The company refunded the price of the item, but refuses to return my $13.95 shipping fee. I would never have ordered this item if I'd known it wouldn't look like the artist's original photograph and have indicated this to ***. The customer support person (who I think is the manager) refuses to reply to my emails asking for the return of my shipping fee, after they told me they would "refund (me) in full."Product_Or_Service: Bouquet 01 by ***************************** Order_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I ordered metal prints on or around Sept 4. The website stated that the order would ship in 2-3 business days. After 10 business days I contacted the company and they said orders were delayed. I contacted the again after 3 weeks and they said it shipped and gave me a tracking number. The tracking info states that it has been in ******* since 9/25. We still haven't received the Artwork despite the company collecting ******* the day of the order being placed.Product_Or_Service: Metal prints Order_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I made an online order to Fine Art America for two face masks and two framed prints on 6/20/20. I was charged for the entire order on that date. After a few weeks, they still had not shipped my framed prints and I called to inquire the status of the shipment. The projected shipping was supposed to only be about a week so I canceled the order. They did indeed refunded the money for my prints but not for the shipping which was charged at $37.95. Some of that $37.95 was for shipping the face masks but I should not have to pay for shipping of prints I did not receive. I called Fine Art America, I filled out an online complaint and emailed them twice about this and they have not refunded my money yet. I did tell them I would complete a complaint with the BBB if they did not respond to me which is where we are now.Product_Or_Service: shipping dispute Order_Number: *******Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I am unable to access my web site on their platform. I have made numerous calls and emails to no avail. I have talked to their so called customer service, but they say they can not help the artists on the site only the people buying art. Their password retrieval system never emails me the promised new password. I have not heard from them since October 2019. I do not know if they are making sales and sending the money to someone else or keeping it themselves or not making sales. I wanted to change some of the pictures on the site and have no longer any access. No reply to calls or emails. I am beyond myself with worry.Product_Or_Service: *** servicesInitial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
The seller claims to have issued me a full refund of my purchase in USD but it came in as CAD. They claim they have issued a full refund of $****** USD and $60.26 USD while it has come into my PayPal account as ****** CAD and $60.26 CAD so clearly it is incorrect. I am unable to resolve with them as they are unwilling to have a phone call for me to walk them through the math. I have spoken to a few PayPal representatives and they have confirmed that the refund amounts have come in as CAD. I am unable to escalate to my credit card company as the period for me to do so has lapsed as Fine Art have continued to delay responses purposely for this exact reason. I called and emailed weekly and they rarely respond.Product_Or_Service: Art ************* *******Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
***************************************************************************************************************, November 23, 2020Mr. *************************, Founder And Chief Executive OfficerFINE ART AMERICA2415 ******************** *******, ******** 60614**************Regarding: Very Serious ComplaintDear *****************************:Good Morning or Good Afternoon to You!How is your day today in sunny *******, ******** and/or wherever else You are in the World'My day is going fine, thank you, except due to the Fact that some time ago, my 89 year old mother bought and/or received a box of your ******** Shower Curtains and there is a Serious Defect In Your Product!1) There are absolutely No Holes Of Where To Stick The Plastic Pegs Into!2) The plastic shower curtains are also Way Too Short!My mother has Never seen shower curtains like these before and would ONLY like a replacement with any other Shower Curtains that You May **** In Stock!You may ask ME how do I know they came from Your Company'The Answer: When I contacted your **************** Phone Number at: **************, I spoke to one (1) of your female **************** Representatives and through her I learned that You do carry and sell the ******** Shower Curtains and Not Only That but when she asked ME what the first name was for the Artist, I told her that it was "********************************" Division Of **** Industries and she told ME that they do have a ************************* which leads ME to believe that it is Obviously The Same Person And/Or Artist!I am now going to provide You with some vital information that I was able to retrieve from the box of the ********* Shower Curtains for your reference and further review. ******************************* Of **** Industries Ltd.Made In CanadaPrinted In CanadaShower CurtainMcGregorApprox 72 x 72 in.180 x 180 cm.No. 3642Pattern: AvantiColour: BlueIf You would like ME to return the box of Your ******** Shower Curtains Right Back To You, Then Please Provide ME With A Paid Fed-*** *** o ******************* PRODUCTInitial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
This business did a print job for me and all of the items in my order were printed with the wrong colors (I got a ** Flag with hot pink stripes instead of red stripes). All 3 items in my order are not what I ordered based on the pictures in the website. I provided pictures when asked and they have since ignored all communication over the phone and by email. I demand a refund of my full purchase price.Product_Or_Service: Beach towels Order_Number: ******* Account_Number: *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.