![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFair Servicing, LLC.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I was leasing a car from this company since November 2020. I was promised a reimbursement in the form of a check on December 2021 for $***** because I was unable to use the vehicle between the month of March 8 2021 and July 16,2021 due to the company failing to register the car on time. After numerous emails and calls back and forth with the companys team members I never received this reimbursement. On March 2022 I was contacting Fair nearly every day via email and phone calls inquiring when I would be receiving this compensation and explaining how urgent it was for me to get this money as I was going through an economic hardship and was behind on my payment. Again I was promised a check to be mailed to me and that a note would be sent to the billing department that I was waiting for this check to pay my late car note. Never received a check and my car was repossessed. I was never notified the car was repossessed and never even received an invoice of inventory of my belongings that was in the car. I spoke to a customer support supervisor whom stated that partial of the reimbursement was placed in my account balance in February and that the remainder of the reimbursement would be applied to my balance as soon as it was located meaning if this was true my car balance would of been up to date and the car repossession would not have happened. Following day I received an email from the same supervisor stating that both payments were being processed into my balance that day and gave me a number to call billings department to find out when and where to go pick up my belongings that were in the car. I was never able to get through the billings department as my calls would get dropped each time. So I never received my reimbursement and was left without a car and all my items in the car including a $***** laptop and $*** designer sunglasses among other things never retrieved.Business response
05/12/2022
Business Response /* (1000, 8, 2022/05/12) */ Fair will review the complaint and respond directly to the consumer. Consumer Response /* (3000, 10, 2022/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) My issue was not resolvedInitial Complaint
03/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I participated in the **** ******* ******* Program by ******* a ****** ******* back in 2016. The ******* ******* Portfolio was then sold to Fair in 2018 and I returned the ****** vehicle to Fair in February of 2019. I never received any notifications from Fair regarding any outstanding amounts that were owed on the lease. More than 2 years after I returned the vehicle, the portfolio was again sold to ***********************.*********** apparently decided that I still owed $401 on the lease; however, I never received any correspondence from them regarding this amount. The balance was then apparently forwarded to **************************************. Again, I never received any phone calls or correspondence from *** regarding the "amount owed" and then I received a negative mark on my credit report due to this balance. I would like this negative remark removed from my credit report. I never received any emails from them either (I confirmed they had a correct email). I contacted *** to remove the negative mark and they refused because they claimed they had attempted to contact me. However, they had outdated address information due to the lease portfolio being from nearly 3 years ago. I even have a friend still living at my old address who confirmed they never sent me any notices. They had my SSN so I am 100% confident *** could've obtained my correct address and contact information if any effort was put into that at all. Ultimately, this is Fair's responsibility as they sold a closed lease contract to another company which is predatory.Business response
04/12/2022
Business Response /* (1000, 5, 2022/04/11) */ Fair has responded directly to the consumer. Consumer Response /* (2000, 7, 2022/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I don't think their actions absolve them of selling the portfolio including closed accounts, I appreciate that they're at least attempting to make this right and responding. I still have yet to hear from ******************.Initial Complaint
12/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Fair Car buying Lease App reposessed our car for for unpaid toll road fee's. Did not email or mail us any information that there was an issue. Requesting $600 reimbursement for towing and impound fee.Business response
02/01/2022
Business Response /* (1000, 8, 2022/01/20) */ Thank you for sending Fair a copy of this complaint. We have responded directly to the consumer.Initial Complaint
09/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a short term lease through ********. Fair claims they discontinued auto-pay during the pandemic to all customers due to financial hardship. I did not receive any notification this service had been discontinued. In July I missed the confirmation email about my unsuccessful payment and again im August. My car was repossessed in the middle of the night . No attempts at a phone call or any mailed notifications of the missed payment. My balance was settled in a matter of minutes before the car was repossessed and ******** still will not confirm where the car is -even after submitting a money gram to have the car released to us and we are responsible for the the daily impound fees until fair gives the repo office permission to release my car. I do not want to be responsible for any repo fees. This could have been resolved with one phone call in a matter of minutes. Fair admitted it is standard practice to repo customer's cars before attempting to even contact the customer directly.Business response
07/20/2022
Business Response /* (1000, 5, 2021/10/14) */ Thank you for notifying Fair about a complaint filed with the BBB. We have responded to the customer directly at the email address on file and consider the complaint resolved. Sincerely, Fair
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.