Business ProfileforSanta Monica Chrysler Jeep Dodge Ram

I am extremely disappointed and appalled by the service | received at Jeep Santa Monica. A couple of weeks ago, I scheduled a service appointment after clearly stating my needs to the call-center. When I arrived, they turned me away because they didn't have what was needed, despite my prior communication.I left an honest review on Yelp about this disappointment. A few days later, I made another appointment. This time, after handing over my keys, l was chased down by ****, service advisor, while attempting to get my Uber. He aggressively refused to service my car because of the negative review I had left. While arguing with me, **** was aggressive and intimidating. Laughing while I tried to reason with him and insisting he would not help. He used his stature and perceived "power" to intimidate and scold me.When I went back to speak to the manager, ****, he initially avoided me. Once I voiced my concerns in the office, he reluctantly stepped in and reiterated ****'s stance, claiming they are privately owned and can do as they please. **** demanded I remove my review and they might reconsider servicing my car. After agreeing to service my car, He threatened that if I received a survey and gave negative feedback to "never show my face here again"Feeling verbally attacked, threatened and overwhelmed, I started crying.I had to involve my husband to pick up the car because I felt scared and uncomfortable returning alone. Only after another male, my husband, approached **** did his attitude shift. My husband demanded an apology from **** for their behavior which | received. I insisted **** apologize to me as well but of course it was insincere. He didn't stop walking while apologizing and smirked the entire time.I am disgusted by how Jeep Santa Monica's service center treated me. Their behavior towards me was unacceptable and terrifying.