ComplaintsforTip Top Chimney Cleaning Services
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I heard a flapping noise in my chimney.I called Tip Top Chimney Cleaning Service. They said it would cost about $150 plus any associated costs.I didnt hear back until 3:30 pm on Friday when the technician called. He said he could come out but it would be expensive, around $1000 - $2000, but that he would work with me. I didnt have any time at that point to call other chimney sweeps and get someone to come out at that hour for Friday afternoon. I was hoping to keep the cost at least $800 at the most. *** showed up at 4:30 with another technician. I asked for a chimney cap and both of them went out to get the chimney cap and install on the chimney. After that he proceeded to tell us that our charge for the day was $2557. He kept repeating You have to pay, you have to pay. He took checks, but if we wanted to pay with *****, he would discount $50 to a total of $2507.I gave in and paid $2507 through Zelle.I called other chimney sweeps in the area and received a few estimates for how much it would cost to remove a bird from the chimney and install a chimney cap at the same time. The numbers started at $175-250 for bird removal and $175-350 for chimney cap. I called Tip Top Chimney Cleaning Service and told them that they overcharged me and would like some refund. I called and I asked him for the fair price of the transaction, saying that he should refund me about $2000. He said if I *** him, he would counter *** me and that I would have to pay lawyer costs and court costs. I feel that he coerced me into a higher price and then extorted $2000 over the usual and customary charges for the job. I would like a refund of $2000.Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November, 10, 2022, I hired Tip Top Chimney Cleaning to clean my chimney but instead they covered the entire front of my house in soot, including furniture, drapes, floors, walls, etc and did thousands of dollars in damage. They acknowledges a problem, but refused to clean the damage they did. I spent hours cleaning plus hired a house cleaner plus hired an upholstery cleaner and Tip Top Cleaning refused to reimburse me for anything. When i called Tip Top they wouldn't give me the owners name, and he wouldn't return calls. At this point i started researching and discovered they do not have a business license and they do not have an office at the location listed according to the nationally known building manager. I hired them based on 64 "5" star rating, which now appear to be fake. This company is a scam.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Santa Monica, CA 90401-1456
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.